account manager

Overview

We are seeking a dedicated and proactive individual to take on a client-facing position within our dynamic team. The ideal candidate will excel in building and maintaining strong relationships with clients, ensuring their needs are met and expectations exceeded.

Key Responsibilities

• Manage a portfolio of clients, ensuring a high level of customer satisfaction.
• Develop and maintain long-term relationships with clients through regular communication and support.
• Identify opportunities for upselling and cross-selling services to enhance client value.
• Collaborate with internal teams to ensure seamless service delivery and address client concerns.
• Prepare and present reports on account performance and client feedback.

Requirements

• Proven experience in account management or a similar role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.

Nice to have

• Experience in a related industry.
• Knowledge of digital marketing trends.
• Fluency in an additional language.