Account Manager

Account Manager, Competitive Salary, Permanent Opportunity

Benefits:

* Competitive salary, depending on experience.

* Company vehicle or car allowance, mobile phone and laptop provided.

* Ongoing training, career progression, and long-term opportunities within a growing organisation.

* Pension scheme and a supportive management team committed to your success.

Key Responsibilities:

* Act as the main point of contact for a portfolio of client accounts, building strong and lasting relationships.

* Conduct regular client meetings and service reviews to ensure contractual expectations are met.

* Monitor service delivery, SLA performance, KPIs, outstanding reactive jobs, planned maintenance, Work in Progress, quotations, engineer attendance, and completion times.

* Proactively resolve escalated issues and work closely with internal departments to deliver excellent customer service.

* Prepare monthly performance reports, review service trends, and recommend operational improvements.

* Monitor contract performance, support invoice queries, identify additional business opportunities, and contribute to contract renewals and account growth.

* Collaborate with operational, technical, planning, commercial, and engineering teams to ensure efficient service delivery across all accounts.

Experience & Requirements:

* Previous experience in an Account Manager, Contract Manager, or Client Relationship role.

* Background within Facilities Management, Building Maintenance, Property Services, Construction, Engineering, Housing Maintenance, or a similar industry.

* Experience managing service contracts, KPIs, SLAs, planned and reactive maintenance, and client reporting.

* Strong communication and relationship-building skills with a customer-focused approach.

* Highly organised with the ability to manage multiple priorities and meet deadlines.

* Commercially aware with experience monitoring quotations, Work in Progress, and contract performance.

* Proficient IT skills, with experience using CAFM systems (JobLogic experience would be advantageous).

* Full UK Driving Licence required
Only candidates based in UK and eligible to work in UK are allowed