Account Manager

Account Manager – Supply Chain as a Service (SCaaS)
Location: Basingstoke

The Opportunity

Our client is one of the largest UK-owned Contract Electronics Manufacturers (CEMs), supplying EMS and supply chain services to leading technology companies across the UK and Europe. Operating from a modern, state-of-the-art facility, they support customers across the commercial, space, defence, transport, audio, motorsport, and instrumentation sectors.

As part of an exciting growth journey including a new world-class facility, they are looking for a talented Account Manager to join their Supply Chain Solutions team.

The Role

As Account Manager, you will be the key point of contact between the business and its customers — managing existing accounts, identifying new business opportunities, and ensuring clients receive the highest level of service throughout the project lifecycle.

Key Responsibilities

* Act as primary contact for assigned customers, building strong, long-term relationships

* Communicate customer requirements and technical needs effectively to internal teams

* Run regular customer meetings (on-site and remote) to review performance and explore new opportunities

* Identify and develop new sales opportunities within existing accounts, working alongside the external Sales Team

* Lead contract renewals, pricing negotiations, and proposal development

* Coordinate with engineering, procurement, and production teams to ensure smooth project execution

* Monitor orders to ensure timely delivery, proactively resolving any issues

* Support customers with technical queries, liaising with internal experts as needed

* Stay on top of market trends, customer needs, and competitor activity

* Represent the business at industry events and trade shows

* Maintain accurate CRM records and provide regular reporting to senior management

What We're Looking For

* Experience in Electronics Manufacturing (EMS) or a related industry Preferred

* Strong account management and business development track record, with demonstrable account growth

* Excellent relationship-building skills across technical and commercial stakeholders

* Strong negotiation and contract management skills

* Ability to manage multiple projects with strong attention to detail

* Proficient in CRM software and Microsoft Office

* Results-driven, with a focus on customer satisfaction and revenue growth

* Willingness to travel across the South of England for customer meetings
Only candidates based in UK and eligible to work in UK are allowed