Account Manager

We have a fully remote Account Manager position, where you will be responsible for building and maintaining customer relationships with a focus on existing customer revenue growth and retention.

Company Description

elay.io is an engagement automation platform that uses Conversational AI to help recruiters automate their candidate attraction and business development engagement. Our platform saves time by automatically managing conversations for the user. As a result, recruiters can free up more time for high-quality conversations with clients and candidates. elay.io has helped over 250 recruiters globally to engage with over a million new prospects and candidates.

Role Description

This is a full-time remote role for an Account Manager. The Account Manager is responsible for building and maintaining strong relationships with clients. The role will involve building relationships with customers and focusing on retaining accounts. The Account Manager will also be responsible for upselling the platform to clients to ensure customer retention and revenue growth.

Responsibilities

Act as the primary point of contact for customers, and develop long-term relationships with them
Educate customers on the benefits of our products and services
Manage customer retention processes
Monitor customer usage and engagement, and proactively identify areas for improvement
Collaborate with the sales and support teams to resolve customer issues and escalate as needed
Conduct regular check-ins with customers to ensure their ongoing satisfaction and identify opportunities for upselling and cross-selling
Maintain accurate customer records and provide regular reports on customer metrics

Qualifications

Excellent communication and interpersonal skills
Ability to work independently and remotely
Experience in managing and nurturing client relationships
Strong problem solving, organisational, and project management skills
Familiarity with CRM software and tools
Experience in the recruitment industry is a plus

Benefits:

Fully remote position (must be UK based)
Opportunity for career growth and development
Collaborative and inclusive work environment