Account Manager

Job Description

Account Manager

Location : London, UK

Why choose Tag?

We are the long-standing, production partner of choice that has helped brands across borders and cultures for over half a century achieve their business goals. With 2,700 experts in 29 countries across the world, we are a global team of collaborators, innovators, and motivators.
We pride ourselves on creating empowering, safe, and supportive environments for all our employees, regardless of race, gender, sexual orientation, ability, or any other defining factor. We embrace difference through diversity of thought, experience, and expertise to maximise potential and bring the greatest benefits for our people and our clients.

We can’t bring big ideas to life without exceptional people. At Tag, we respect individuality and the power of the collective. We want people to be themselves, unafraid to voice ideas, no matter how big they are or who they come from.
In June 2023, Tag was acquired by dentsu Group, Inc, though we remain a distinct brand that is led by David Kassler, Tag Global CEO, headquartered in London. As dentsu’s acquisition of Tag significantly expands content delivery capabilities, Tag’s expertise to deliver personalized, omnichannel content in real-time and at-scale for clients remains unparalleled across the entire customer journey, unlocking marketing effectiveness and efficiency.

Tag and dentsu bring together our innovation and technology infrastructure to help solve clients’ toughest challenges. United in business acumen, we share similar core values, company culture, and embrace a vision “to be at the forefront of people-centric transformations that shape society”.
dentsu was founded over 120 years ago and proudly counts nearly 72,000 employees around the world.

Job Description

The Account Manager, Creative Services, works directly with clients and staff to oversee briefs from start to completion as well as other projects for our clients and ensures that project goals and objectives are met within the agreed upon time, scope, budget and resource requirements.

Job Qualifications:
2-4 years of experience in handling client briefs from start to completion
A Bachelor’s degree in Marketing, Media, Design, Sociology degree or equivalent. A combination of education and work experience can be substituted
Understand production processes and the essentials of a good brief.
Excellent customer service skills
Excellent written and verbal skills
Be highly organized, detail oriented and be able to multitask and prioritize workload
Previous experience of project management applications
Understanding of Tag’s job-tracking system
Solid understanding of Microsoft Office suite
Understand the client billing process

Responsibilities

(* denotes an “essential function”)
*Oversee briefs from start to completion, ensuring quality at every stage
*Manage the client relationship, assessing needs, making recommendations and managing budget and timeline.
*Be the central conduit for all project communication and status updates
*Interact with design team as well as external print and production vendors to oversee project delivery from start to completion
Use creativity to solve client communication challenges, resolve service delivery issues and improve productivity.
*Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems
Work closely with the design team to insure designs are branded properly and meet highest quality standards
*Resolve issues escalated by the client and escalate significant issues.
Use feedback from monthly and quarterly client meetings to deliver on client expectations.
Advise customers as to potential benefits, features and capabilities of new or revised services and service enhancements.
*Build relationships with end users; manage their perception and expectations.
*Accurately quote all jobs and keep the client updated regularly with any additional costs. Invoice all projects on final delivery.
*Be accountable for overall financial performance of projects against budget. Assist department and clients with budgeting process.
Assist in helping to manage cash flow & assist in preparing and reviewing the monthly invoices.
Forecast monthly results at the mid-month timeframe.
Be able to analyze the monthly performance and progress reports, including expense management and achievement of financial targets.
*Understand site financial targets, analyze trends, identify shortfalls, and help to create action plans to recover revenue or cut expense.

As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate.