Account Manager

Job DescriptionPrimary Purpose of the Role:Develop long-term relationships with a portfolio of clients by delivering an exceptional customer experience. Account Managers liaise between customers and cross-functional internal teams to ensure the successful delivery of orders and maximise the account's profitability.Key Responsibilities and TasksEmploy a portfolio management approach for high-spending accounts, conducting quarterly and annual performance reviews, and devising relationship plans to expand Scope of Work (SoW) and enhance customer satisfaction.Strive to surpass quarterly and annual sales targets for existing accounts.Handle customer inquiries, quotations, and orders efficiently, with a customer experience mindsetCollaborate with planning teams to achieve lead times and maintain On-Time In Full (OTIF) deliveries.Acquire and maintain in-depth knowledge of CloudNC's product suite and systems.Manage customer expectations effectively while collaborating internally to capitalise on business opportunities.Utilize data for informed commercial decisions and continuous customer growth strategies.Provide customers with support on New Product Introduction (NPI) and Design for Manufacturing (DFM) by leveraging expertise within CloudNC.Ensure the Customer Relationship Management (CRM) system is updated consistently to facilitate seamless communication and fulfilment of customer needs across teams.Key performance Indicators against Responsibilities and TasksCustomer OTIFCustomer satisfactionWallet share growthExperience5 years working in manufacturing industry What you will receive…Competitive SalaryStock Options!Private HealthcareElectric Vehicle Salary Sacrifice Pension28 days holiday + bank holidaysEnhanced parental leaveMonthly LunchesTeam SocialsThanksBen Benefit - £50 per month