Account Manager

Job Description

ASP is looking for a charismatic, passionate, self-motivated, and detail-oriented team player who will strive to ensure our customers success. This is a sales/account development position, and your remit will be to maintain, retain and grow customer accounts. This is a strategic role within the business and vital to our growth strategy. This role comes with a clear career path.

As Account Manager you will be the face of ASP. You are tasked with ensuring 100% satisfaction for our clients and building deep and long-lasting relationships to help their business, and ours, grow.

Key Responsibilities

Maintain and develop long term relationships with customers, developing a contact strategy and maximising sales opportunities via focused account planning and a project management type approach.
Generate new profitable sales opportunities (from initial prospect through to completion) within nominated customers to develop APS’s presence within the customer group.
Define, develop and achieve strategic customer KPIs, with a future focus on continuous improvement for the customer.
Develop and maintain a strategic account plan for each account, which is regularly updated and communicated to the ASP Management team and proactively managed.
Evaluate Account partner services to ensure ASP are perfectly aligned to customer goals. Initiate and recommend new ways of working.
To gather, record and disseminate relevant information and opportunities from customers, for use in determining sales tactics and market opportunities.
Preparation of detailed customer proposals and quotations focused towards a group wide approach.
Owner of training and onboarding for new team members and ASP clients.
Active support of Sales & Business Development Director on winning new account business.

Key Competencies & Qualifications

Drive and enthusiasm, together with a good understanding and passion for digital marketing.
Proven sales track record of developing and effectively managing major accounts for at least 3 years. Upselling and cross selling will be a core part of the role.
Ability to develop a customer strategy and demonstrate an understanding of how to measure and create milestones of success.
A self-motivated, target driven individual with the ability to understand a solution-based sale.
A highly proficient sales negotiator with the ability to maximise new business opportunities and cultivate customer accounts.
A fast learner with the desire to self-develop through training and information gathering is essential.
A deep understanding of ASP’s product and software platform and it’s benefits, is critical to your success in supporting clients. Training will be provided.
Sound technical knowledge. We are a tech company so require all employees to have a good understanding of Web Tech, digital media and marketing.
The ability to articulate ASP’s strategic and practical benefits in a simple and obvious way, in any setting, will be vital to prosper in this role.
Maintain high customer satisfaction ratings via development of effective and professional customer relationships.
Work closely and collaboratively with all parts of the ASP team to ensure provision of a full solution for our customers.
Display a professional and positive approach, maintaining and promoting team spirit, at all times.
Participate in the relevant sales, monitoring and reporting systems (Salesforce, Team, Zendesk, Apollo, etc.) as required by ASP.
A confident and professional communicator at all seniority levels, both internally and with our customers and prospects.
Presentation skills and an assured self-confidence to network with Senior-Level contacts.
Flexibility to travel to clients across the UK and internationally.

Benefits

We have a number of benefits for our team including;

Flexible working
Private Healthplan
Minimum 25 days annual leave
Comprehensive Life Cover (4 x Salary)
Generous pension contribution
Individual and Company performance bonus
Numerous social events
Modern central London offices
Access to external training courses

About ASP

We are the event website people.

We design, build and support exhibitions websites around the world, providing digital and event industry expertise to event organisers of all sizes. Our proprietary software technology and event specialist team support clients on every continent and have established offices in the UK & US.

Here are some of our clients; Clarion Events, Informa, Dubai World Trade Centre, CloserStill Media, Montgomery and Media 10.