Account Manager

Job Description

A pioneer news media house covering news & events from the cryptocurrency industry and blockchain technology is searching for a Chief Editor to oversee the development of all material for the website. You must have the capacity to lead a team, exercise sound judgment, have excellent writing abilities, and pay close attention to detail in order to be successful as our Account Manager.

Responsibilities:
Client Relationship Management:
Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business needs.
Regularly engage with clients to assess satisfaction, address concerns, and explore opportunities for collaboration.

Account Planning and Strategy:
Develop and execute account plans that align with client goals and company objectives.
Identify opportunities for account growth and upsell additional products or services.

Cross-functional Collaboration:
Work closely with internal teams, including sales, marketing, and product development, to ensure the successful delivery of solutions to clients.
Collaborate with the customer support team to address and resolve client issues in a timely manner.

Client Communication:
Communicate product updates, new features, and relevant information to clients.
Provide regular status updates and reports on account performance.

Contract Renewal and Negotiation:
Proactively manage contract renewals and negotiate terms to ensure client retention.
Identify and address potential issues that may impact client satisfaction and loyalty.

Problem Resolution:
Address and resolve client issues and concerns in a prompt and effective manner.
Escalate issues to appropriate teams and ensure timely resolution.

Performance Metrics:
Establish and monitor key performance indicators (KPIs) for account performance.
Provide reports and insights to management on account health and growth.

Qualifications:
Bachelor’s degree in Business, Marketing, or a related field.
Proven experience in account management or a similar client-facing role.
Excellent communication and interpersonal skills.
Strong problem-solving and strategic thinking abilities.
Ability to multitask and manage multiple client relationships.
Familiarity with CRM systems and account management tools.

If you have a passion for ensuring the highest quality of written content, a meticulous eye for detail, and the ability to work collaboratively in a fast-paced environment, we invite you to apply for the position of Editor with our team. Join us in shaping and refining compelling content that resonates with our audience and advances our organizational goals.