Account Manager

Apprenticeship Account Manager
£25,000-£33,000 dependant on experience
Annual bonus £5,000 OTE
South East London and Home Counties, travel required. We are thrilled to be recruiting for a well-established training provider with over 25 years of experience. They are looking for an established Account Manager to join their team to identify and secure Apprenticeship Training contracts with levy paying and non levy paying customers. This is a hybrid role Office/Home/ Travelling to meet with clients. Duties of Apprenticeship Account Manager

• To effectively engage Levy paying employers and non-levy who have the capacity to take up multiple product/service offers.
• Be the key account manager for specific clients ensuring that the client’s needs are met and that the services provided deliver to the required financial targets.
• To ensure employers are fully supported throughout their customer journey and to unblock any delivery issues as they arise through liaison with internal teams.
• To maximise repeat sales from existing accounts through effective account management
• To make use of a range of communication tools to support and manage key relationships with employers by means of 1-2-1 meetings, networking events, group presentations, written proposals, and telephone conversations.
• Maintain detailed records of employer intelligence on CRM systems identified through an organisational needs analysis with each employer.
• Accurately forecast sales pipeline and manage end-to-end sales process with key accounts
• Source employers through a variety of methods (networking, word of mouth referral, telephone, desk research, events, etc.)
• Demonstrate a high level of business development credibility by keeping abreast of sector developments and pressures facing businesses across London.
• Ensure Employers are Health & Safety compliant and Due Diligence documentation is completed at initial sign up.

• Demonstrate a robust track record of effective/successful relationship management with SMEs and/or large employers and have excellent communication and customer service skills.
• Able to effectively diagnose recruitment, training and development needs of employers and individuals to accurately suggest qualifications.
• Exceptional customer service experience, able to build and maintain ongoing relationships at various levels within an organisation.
• Knowledge of challenges facing businesses across London.
• Accurate, excellent reporting and data analysis skills.
• Good presentation skills, both verbal and written.
• Previous experience engaging SMEs and/or large employers in terms of recruitment, training, and organisational development.
• Knowledge of the Apprenticeship Standards.
• Experience or background working in sectors such as retail, education, health/social care, and business services.