Account Manager - Care / Hospitality

ACCOUNT MANAGER - CARE / HOSPITALITY
FIELD BASED - BRISTOL
£35,000 - £45,000 + COMPANY CAR + BONUS + EXCELLENT BENEFITS

Get Recruited are recruiting on behalf of a well-established business who work in partnership with one of the world's largest consumer goods organisations. Due to continued growth, they are looking for an Account Manager / Relationship Manager to join the team and manage a portfolio of commercial customers across a defined territory.

This is a fantastic opportunity for an experienced Key Account Manager, Client Relationship Manager, Customer Success Manager, Territory Account Manager, Field Account Manager or similar who enjoys being out meeting customers, building long-term relationships and delivering an exceptional level of service.

This is a highly field-based position, with around 4 days per week spent visiting customer sites across the territory. You'll predominantly work with customers within the care sector (around 70%), alongside hospitality clients including hotels and other large commercial sites.

THE ACCOUNT MANAGER ROLE:

Managing and developing relationships with an established portfolio of commercial customers across your territory
Spending approximately 4 days per week in the field visiting customer sites
Building strong, long-term relationships with key contacts and decision-makers
Conducting regular account reviews and customer meetings
Delivering customer training and providing ongoing support following installation
Taking ownership of customer satisfaction, retention and the overall client relationship
Working closely with internal engineering teams and external sales teams to ensure customers receive a seamless service
Acting as the link between customers and the wider teams involved in their account
Proactively identifying and resolving any customer issues
Understanding each customer's operation and ensuring the service continues to meet their requirements
Identifying appropriate upsell and account development opportunities
Maintaining accurate records of customer visits, meetings and actions
Planning and organising your own diary and customer visits across the territory
Attending occasional company meetings and events

YOU:

Experience as an Account Manager, Key Account Manager, Relationship Manager, Client Relationship Manager, Customer Success Manager, Territory Account Manager, Field Account Manager or similar
Strong experience managing existing B2B customer relationships within the care or hospitality sector
Comfortable working in a highly field-based role and travelling throughout your territory
Experience within care, hospitality, facilities management, commercial laundry, chemicals, hygiene, cleaning, equipment or another service-led B2B environment would be advantageous
A natural relationship builder who genuinely enjoys spending time with customers
Excellent communication and presentation skills
Confident delivering training and holding meetings with customers
Highly organised with excellent diary and time management skills
Able to work autonomously and manage a territory effectively
Commercially aware with the ability to identify account development and upsell opportunities
Proactive, reliable and customer focused
Full UK driving licence

THE PACKAGE:

Basic salary of £35,000 - £45,000
Company car
Bonus Scheme
25 days annual leave plus bank holidays
37.5-hour working week
Home based when not visiting customers
Initial 1-week training programme in Nuneaton with hotel accommodation paid for
Ongoing training and support
Infrequent company meetings in Nuneaton
Opportunity to work with a globally recognised organisation and its commercial customer base
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