Account Manager Collections

Account Manager (Collections)
Kettering
Hours - Monday to Friday 37.5 hours
Salary - £29,000 plus monthly and annual bonuses and other benefits

Have you worked within financial services in a consumer credit capacity?

Have you got experience of debtor-direct calling?

Are you analytical with good presentation skills?

If so, our Kettering based client is recruiting an Account Manager to manage business portfolios to achieve corporate, regional, national and individual performance standards. You will be the primary contact and advocate between various departments and companies on all aspects of the credit business, including, business development, new product introduction, and the proper implementation of collection systems.

This will be accomplished by building strong, value added relationships with the internal and external stakeholders, by promoting the use of credit programs, selling features and benefits, training, and other efforts, and by directing and co-ordinating collections on active receivable accounts, to resolve delinquency issues, retain customers, and minimize losses.

In addition you will direct and co-ordinate collections on bad debt accounts, counsel and advise stakeholders on credit sales issues, collection issues, and customer credit concerns, and will also have a responsibility to actively monitor portfolio activity on a Regional/National level.

Duties & Responsibilities:-

Manage the receivable/Control losses (approximately 60% of work time)

• Work directly with clients and internal stakeholders to control delinquency and net losses to corporate objectives to include debtor-direct calling
• Resolve customer delinquency problems so as to retain customers and achieve permanent corrective action
• Report and track net losses/delinquency to company management teams
• Develop strong business relationships with sales management and the regional sales force so as to meet delinquency control and loss objectives
• Answer field and customer questions concerning the credit program and account status
• Educate clients on the collection program
• Work all accounts to resolution
• Recommend legal action to management and carry out all necessary court follow up action as required
• Submission of accounts to management for write-off as necessary, adhering to corporate policy
• Ensure collection and repossession procedures adhere to corporate policy
• Determine and negotiate partial and extended payments

Develop the Credit Business (approximately 30% of work time)

• Develop strong business relationships with Regional sales management and the Regional sales force so as to achieve sales goals
• Promote Credit Sales programs to the field at every opportunity
• Attend monthly Field Group and Field Manager meetings
• Educate field sales personnel on program features and benefits
• Review, tracking and compliance of the program
• Maintain regular contact with all Regional sales management and the Regional sales force
• Handle credit approval ‘appeals’ as needed
• Answer field and customer questions concerning the credit program and account status
• Introduction, administering, and promoting new programs, products, and procedure

Planning (approximately 10% of work time)

• Analysis of the business portfolio
• Formulating monthly action plans
• Provide management with weekly forecasts
• Developing presentations for meetings
• Market analysis to target deficiencies in both the sales and control arenas
• Continually look for RCI opportunities and identify areas for personal development

About you ...

• Has 5 GCSE’s or O level equivalent or 2-4 years of directly related ‘collections’ experience in a Financial Services environment
• Has a professional telephone manner
• Has excellent computer skills and knowledge including Microsoft Office
• Is a strong communicator, both written and verbal
• Is outgoing, positive attitudes and strong interpersonal skills
• Is able to demonstrate strong ability to work independently
• Has excellent organisational skills and the ability to manage multiple tasks

On offer is a competitive salary plus monthly and annual bonuses, plus a great benefits package to include life insurance, Employee Assistance Programme, Virtual GP service, childcare vouchers, optical care and private pension.

If interested, please apply here for immediate consideration.