Account Manager Debt Recovery

My client is looking for commercial, dynamic, motivated and driven individuals to join their forward-thinking business as an Account Manager. This role is perfect for individuals aiming to build a career in debt recovery (full training will be provided) within a leading firm that values staff development and has a history of steady growth.

Key Responsibilities:

• Manage a portfolio of accounts from various clients all Business to Business
• Contact debtors via outbound calls, letters, emails and SMS to pursue unpaid debts and discuss repayment options.
• Address disputes, queries and complaints to achieve optimal outcomes for clients.
• Ensure compliance with industry regulations.
• Respond to debtor and client communications within agreed service standards.
• Negotiate payment plans or settlements in the best interest of clients.
• Maintain professional relationships with clients.

Skills & Qualifications:

• Confident, positive and assertive demeanour while remaining polite and professional.
• Excellent verbal and written communication skills.
• Strong listening skills with an inquisitive and investigative nature.
• Business and commercial awareness.
• Ability to remain professional under pressure.
• Proficient in MS Word, Excel and Outlook.
• Adaptability to different situations.
• Experience in debt collections, arrears management, or the utility industry is beneficial but not essential, as full training will be provided.

Benefits:

• Competitive starting salary, based on experience.
• Performance-related bonus up to £6k per annum.
• Standard working hours: 35-hour week, Monday to Friday, 9am to 5pm (flexibility may be required).
• Opportunity to join a growing business with a successful track record.
• Support for professional development within the firm.
• Team orientated environment
• Company events and away days