Account Manager - Digital Marketing

Account Manager – Digital Marketing
Location: Hybrid with 2 days per week in our Altrincham office
Salary: £35,000 to £40,000 dependent on experience
Contract: Full time, Permanent
Dark Horse is a renowned digital marketing agency based in Altrincham, specialising in PPC, Paid Social, SEO and Digital PR. With a diverse clientele and a commitment to delivering exceptional results.
We’re after someone who cannot stand a missed deadline, takes pride in keeping every account on track, and genuinely gives a toss about clients getting the results they were promised.
This is a hybrid role based in Altrincham. No remote applications.
What’s on offer
We think we’ve built a great place to work, where every individual feels rewarded for the effort they put in.
* Salary of £35,000 to £40,000 DOE
* Hybrid working - 2 days a week in office
* Flexitime
* 27 days annual leave
* Plus your Birthday off
* Mental Wellbeing Bupa EAP programme
* Leafy Altrincham location
* Dark Horse will carbon offset your role with The Dark Forest
* Working in an amazing team – with many fantastic people
The role
Reporting directly to the Head of Client Services and giving them a clear view of where your accounts stand. Our Service Leads own the day-to-day client conversations and channel strategy.
You are the one making sure the results are making a tangible impact; monitoring every KPI, keeping our health scoring and check-in cadence running like clockwork, and making sure nothing ever slips between us and the client.
This is a client guardianship and relationship role, not project management or day-to-day contact.
Throughout each month you will:
* Work with the Service Leads to monitor performance against KPIs across ~40 accounts
* Pressure-test our monthly reports vs KPIs, coordinating feedback across channel specialists
* Spot channel specific comms and changes that affect other areas and make sure no-one is working in a silo
* Ensure all accounts get timely performance reviews, QBRs, prebreak and pre-renewal reviews
* Maintain accurate client health scores in (url removed)
* Spot amber and red movement before it becomes a problem and escalate fast
* Support renewals and cross-sell execution (materials, follow-up) without owning the commercial strategy or pricing
In order to be successful in this role you must have / be:
* Capable of having mature commercial conversations with business owners
* Experience in client services or account management, ideally in a performance or digital marketing agency
* Calm and organised managing a high volume of accounts (40-50 contracts)
* A confident, clear and humble communicator, written and verbal
* Comfortable asking and answering the hard commercial questions with senior client stakeholders
* Data-literate: you read performance metrics (CPA, spend, conversions) and understand the commercial story behind them
It would be great if you had:
* Hands-on exposure to PPC, Paid Social, SEO or Digital PR
* Experience working alongside specialist delivery teams
* Familiarity with (url removed) and with health-scoring or account tiering frameworks
This is a hybrid role based in Altrincham. No remote applications.
If you feel you have the necessary skills and experience to be successful in this role click on “APPLY
Only candidates based in UK and eligible to work in UK are allowed