Account Manager - Healthcare Staffing

Account Manager - Healthcare Staffing

Location: Liverpool city centre
Salary: £38,000 per year
Job type: Full-time, permanent

Jane Lewis Healthcare is looking for an experienced Account Manager to join our Liverpool team.

This is a key operational role responsible for managing healthcare staffing accounts, maintaining strong client relationships and ensuring shifts are filled with suitably skilled and compliant healthcare professionals.

You’ll act as a main point of contact for clients and work closely with our recruitment, compliance, payroll and operations teams to provide a responsive and reliable service.

What you’ll be doing

As our Healthcare Staffing Account Manager, your responsibilities will include:

Manage and develop relationships with our internal bank team, service managers and external providers.
Act as the main point of contact for staffing queries, escalations, and requirements.
Drive shift fulfilment performance and workforce availability across assigned accounts.
Ensure healthcare workers are accurately matched to client requirements and site specific compliance standards are met.
Monitor staffing demand, workforce planning, and staffing trends.
Oversee timesheet processing, approvals, and payroll governance to ensure accuracy and timely submission.
Produce and analyse performance reports, including fill rates, compliance, and service KPIs.
Work collaboratively with external suppliers, Compliance, Payroll, and Operations teams to resolve issues and improve service delivery.
Ensure adherence to contractual obligations, service level agreements, and company policies.
Identify opportunities for service improvement and account growth.
Helping to operate the company’s on-call system as part of a rota, responding to urgent staffing requirements and service issues outside normal office hours when required
What we’re looking for

Essential experience and skills:

At least two years’ experience in healthcare staffing, recruitment, workforce management or account management
Experience managing high-volume staffing accounts or coordinating a busy staffing service
Strong client relationship and stakeholder-management skills
Excellent organisation, communication and problem-solving abilities
The ability to manage competing priorities in a fast-paced environment
Experience monitoring performance and producing reports
Good Microsoft Office skills and experience using recruitment or workforce-management systems
A customer-focused and results-driven approach
Strong attention to detail
Desirable experience

Experience managing national or multi-site client accounts
Knowledge of Vendor Management Systems, Managed Service Provider arrangements, neutral vendor models or client portals
An understanding of timesheet processing, payroll procedures and healthcare workforce compliance
What we offer:

A salary of £38,000 per year
25 days’ annual leave, increasing with service
An additional day off for your birthday
Professional training and development opportunities
Retail discounts and wellbeing support
Medical health insurance options
Enhanced maternity and paternity benefits
Support from experienced clinical and business leadership teams
About Jane Lewis Healthcare

Established in 1987, Jane Lewis Healthcare is a specialist healthcare recruitment and staffing agency. We work with healthcare providers to deliver dependable staffing solutions.

Apply today to join Jane Lewis Healthcare as our new Account Manager in Liverpool
Only candidates based in UK and eligible to work in UK are allowed