Account Manager **Internal Only**

Who are Culina? 

Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day. 

We currently have an exciting opportunity in our Transport Logistics division– as one of the UK's most trusted transport specialists, we deliver flexible transport solutions backed by our nationwide network, industry-leading expertise and innovative technology. Our teams provide reliable, efficient and responsive services that help customers keep products moving and businesses growing. 

Life in this role 

As part of our, Transport Logistics division, we have an exciting opportunity to join the team as an Account Manager. 

Salary: £40,000-50,000 per annum

Shift: Monday-Friday, 08:00-18:00

As an Account Manager, you will be responsible for building strong customer relationships, monitoring account performance, ensuring contractual compliance, and supporting business growth while delivering excellent customer service.

Key Duties of an Account Manager:

• Assist and support the Head of Account Management.
• Ensure compliance with the scope of the customer contract; monitoring, reporting and acting on the following key elements on a daily/weekly basis, as appropriate.
• Increases and/or reductions in contracted routes.
• Frequency of ad hoc routes.
• Day 1 for Day 2 activity including transition timings.
• Obtain authorisation for any changes and/or additions to the customer rate card; ensuring Customer Services team have correct, up-to-date rate cards.
• Align ESL business growth plans to that of our clients to ensure we maximise each opportunity and wallet share.
• Ensure correct levels of contracted equipment are maintained, e.g. trailers, shunt vehicles etc., with any additions being correctly charged to customer account.
• Ensure correct contracted manning levels are maintained, e.g. Shunters, yard personnel, despatch and office staff with any additional staff, whether permanent or temporary, being correctly charged to customer account.
• Ensure fuel surcharge and ad hoc rates are invoiced correctly and promptly.
• Monitor customer debtor statements; taking action to resolve outstanding payments.
• Ensure CSUD form is up to date and relevant (All change should be monitored, recorded and signed off in line with the agreed process).
• Establish and maintain strong relationships with key customer contacts, Internal senior management and planning teams.
• Review communications on a weekly basis, ensuring that you have communicated effectively to customer and internal teams on delivery performance, customer requirements, trends and ways to improve.
• Provide detailed forecasts of customer volumes, including analysis and commentary, by day, region and year, actual against forecast.
• Include an in depth commentary on volumes, obtained through close customer contact, particularly in relation to special promotions and seasonal peak periods such as, but not limited to, Christmas and Easter.
• Plan and prioritise day-to-day activities based on the demands of customer accounts and the business, particularly in relation to performance levels.
• Meet strict reporting and/or action deadlines, while providing effective, continuous management of customer accounts and day-to-day liaison with relevant internal personnel/teams.
• Monitor and track your customers daily performance, forwarding relevant and appropriate detailed information to internal and/or customer contacts to ensure contractual targets are achieved.
• Report on a daily or weekly basis, to customer and/or business, monitoring, recommending and acting on changes and/or improvements.
• Understand, Track and report weekly on your accounts Time Based Planning data.
• Make suggestions internally on how to improve Performance & Profit based on actual data, whilst monitoring success through weekly tracker.
• Integrate findings and relevant data into your customer reviews and discussions.
• Regularly and formally meet with the customers within relevant business unit(s) on at least on a quarterly basis to record and map out the short, medium and long term plans.
• Support with the creation of building an annual report on your strategy for the next 12 Months of the contract, setting clear goals and milestones.
• Identify and progress new business opportunities, whether through existing accounts or new business leads, ensuring that potential growth will positively contribute to the ES business, including the expansion of the ES multi modal offering.
• Validate and assess customer needs on an ongoing basis and put solutions in place.
• Ensure the customer holds the company in high esteem, which is depicted by high customer satisfaction ratings/ SLA’s.

What you’ll need ... 

• Proven experience within Transport & Logistics Industry.
• Vast experience within a similar or an Account Management role.
• Excellent communication skills to establish credibility and influence at all levels.
• Skilled influencer to gain commitment, consensus and support for organisational benefit.
• Customer focused and is able to work well with colleague’s, teams and individuals.
• Has a methodical  approach  to tasks to achieve planned outcomes.
• Able to form strong relationships and take steps to build networks of contacts.
• Excellent Microsoft Office knowledge including Excel, Access, Word & PowerPoint.

• Private Medical Cover - enjoy peace of mind with access to Bupa's healthcare services.
• Company car or car Allowance - providing additional support and flexibility to help you stay mobile and connected.
• Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
• Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
• Eye Care Vouchers – free eye tests and discounts on prescription glasses.
• Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.
• Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.