Account Manager - Maternity Cover

Account Manager 

Full Time Fixed Term Contract for Maternity Cover

Job Specification 

Yawn Marketing, part of the Jarrold Group, is a marketing agency based in Norwich. We are on the lookout for an enthusiastic Account Manager to join our team. 

We have a broad roster of high-profile local and national clients, and, following our acquisition by the Jarrold Group last year, provide marketing consultancy and delivery for in-group businesses. Given this exciting time in our journey, we’re in need of a new team member to help us continue to deliver a level of service that exceeds their expectations. 

We’re a small team of knowledgeable, energetic and creative marketers, with expertise in a range of areas. This role is an opportunity to take a key position in helping us shape our future, grow with the business, and meaningfully contribute to our brand. 

Key Responsibilities 

Account Managers at Yawn hold the keys to all our client relationships. They help nurture these relationships, building and delivering strategies that ensure our clients achieve their marketing objectives. 

Our Account Managers bring together insight, strategy and clear communication to create confident, long-term client partnerships. 

While delivery is supported by our specialist team of consultants, Account Managers remain closely involved in shaping the work we do. Candidates will need to combine excellent communication skills with sound digital marketing expertise. Success in this role comes from combining strategic thinking, commercial awareness and amazing client communication. 

• Running workshops with new and existing clients 

• Devising strategy across marketing channels, including SEO, PPC, Paid, Social Media and organic social. 

• Building strong, trusted client relationships that support long-term retention and expansion 

• Identifying new growth and upsell opportunities to increase revenue from our clients. 

• Owning client success, ensuring work delivered aligns with objectives, KPIs and wider business goals 

• Leading regular client catch-ups and quarterly business reviews to report back on campaign performance to clients 

To succeed here at Yawn, you will have… 

• A generous team spirit - we all pull together here at Yawn. 

• An eye for detail - you’ll be able to spot a double space or a button that’s a pixel off-centre from a mile off. 

• Creativity in bundle loads - our business is all about ideas. Everyone in our team needs to know what a good one looks like. 

• Excellent communication skills - whether writing copy or talking with a client, you’ll need to be engaging. 

• An enterprising attitude - it’s a cliché, but we really do need go-getters! 

• Versatility - good marketers will always adapt and develop their skills. The digital landscape is always changing, and we need to change with it. 

• An analytical mind - you needn’t be a maths enthusiast, but our marketing decisions are informed by cold, hard data. There will be spreadsheets. 

• Great organisation - you’ll need to be able to juggle deadlines, tasks and priorities from the get-go. 

Details 

• Full-time (Part time considered too), Fixed term contract/Maternity cover 

• Flexible working with up to two days at home per week 

• You must be based in Norwich, or within easy commutable distance, as our office is in Norwich city centre. 

• 27 days annual holiday plus bank holidays; with one extra day of holiday per year completed (up to a maximum of 29 days holiday). 

• Jarrold Group colleague discount and benefits, including Group discounts at other local businesses. 

• Free workday city centre parking. 

• Private health cover and enhanced employer pension contribution following successful probation. 

• £27k-£31k (Pro rata if part time) dependent on experience and expertise.