Account Relationship Manager

Baltic Recruitment are currently recruiting for Permanent Account Relationship Manager (All Levels: Standard to Senior), joining our client's Head Office in Darlington. This role is Office Based (Hybrid working available following successful completion of probation).

Client relationships are at the heart of what our client does. That's why they've created an Account Manager pathway - whether you're early in your account management journey or ready to take the lead with more strategic SME partnerships.

They offer two progression levels within this role:

• Account Manager
• Senior Account Manager

Across both roles, you'll play a vital part in managing and growing employer accounts, supporting learner journeys, and identifying new opportunities to add value. You'll join a high-performing, supportive team working with SMEs to drive successful apprenticeship experiences.

As you progress, you'll take on increased ownership, strategic input, and account complexity - with each level offering clear development and increased earning potential.

Key Responsibilities & Role Expectations:

Account Manager

You're focused on delivering exceptional service to employers and learners alike, while growing your experience in sales and customer success. In this role, you'll:

• Manage a portfolio of SME employer accounts
• Aim for 4 apprenticeship starts per month
• Serve as the main point of contact for your assigned clients
• Identify and generate new opportunities through progressions, upselling, and cross-selling
• Collaborate with internal teams and coaches to resolve learner or service issues
• Ensure accurate client records and data tracking
• Support strong learner completion and retention rates
• Contribute to a positive team environment and service standards

Senior Account Manager

You're confident in independently managing accounts, solving challenges, and influencing positive outcomes for clients and learners. In this role, you'll:

• Take ownership of a broader and more complex account base
• Aim for 5 apprenticeship starts per month
• Build strong, long-term relationships with decision-makers in your portfolio
• Take a consultative approach to identifying employer needs and positioning solutions
• Provide proactive account management, including regular reviews and growth planning
• Escalate and resolve issues with minimal supervision
• Coach junior team members and share insights to improve team performance
• Maintain accurate account forecasting and reporting

Essential Knowledge, Skills & Experience

• A natural relationship-builder with integrity, reliability, and strong communication skills
• Experience in account management, customer success, sales, or recruitment
• A proactive, solutions-focused mindset with strong problem-solving skills
• Able to juggle multiple responsibilities and adapt quickly in a fast-paced environment
• Self-motivated, results-driven, and comfortable working independently or as part of a team
• Strong organisational and negotiation skills
• Passionate about helping others and delivering a high-quality experience

Company Benefits:

Our Client, are committed to creating an environment where you can thrive - professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, they're proud of their culture, people, and the meaningful work they do every day. Here's what you can look forward to as part of the Team:

Career Development:

• Fantastic progression opportunities and clear career pathways
• Full training and ongoing support from their in-house Enablement Team
• Tailored CPD investment including 1:1 public speaking coaching, presentation skills, and more

Culture & Work-Life Balance:

• A fun, supportive environment with regular social events and team activities
• Early finish every Friday - operate a 4.5-day working week
• 25+ days annual leave, increasing to 30 with length of service
• No weekend or Bank Holiday working
• Full office closure between Christmas and New Year
• Additional Life Event Day annually for those big moments that matter
• Buy & Sell Holiday Scheme for extra flexibility

Health & Wellbeing:

• Free, confidential mental health support through SPILL
• Access to high-value wellbeing initiatives, including face-to-face sessions with a Health & Wellbeing Specialist
• Local discounted gym memberships
• Enhanced maternity and paternity leave (after 2 years' service)

Recognition & Engagement:

• Scratch Card Scheme - instant wins for great work
• Breakfasts, competitions, and engagement days
• Volunteer Day annually to give back to causes you care about

They don't just believe in a people-first culture - they bring it to life every day. And the most exciting part? They are only just getting started. Join them on their journey and be part of something meaningful, ambitious, and full of opportunity.

Salary: £30,000 - £38,000 (OTE £42,000 - £45,000) DOE.

Candidates may also be interested in Sales, Business Development, New Business, B2B Sales, B2B, Account Manager, Account Management.