Account Scheduling Coordinator

The Scheduling Coordinator will play a crucial role in managing and optimising daily schedules to ensure smooth operations in the customer service department. You will also drive growth by managing client relationships, identifying new business opportunities, and ensuring customer satisfaction. Your role will involve collaborating with internal teams to deliver tailored solutions, meeting production goals, and maintaining a high standard of service.

Client Details

The client we are currently recruiting on behalf of is a local business that is prided on providing a sustainable & satisfactory level of service regardless of their product. Their offering is incredibly diverse and would suit someone who is interested in manufacturing, installation and/or engineering. Genuine career stability and progression will be on offer within a recession-proof sector here as they are looking for an intelligent and self-motivated professional who is inquisitive and determined to ensure their clients receive the highest standards of service.

Description

Key responsibilities will consist of:

• Handling customer requests in a professionally and timely manner
• Accurate maintenance of Salesforce opportunities
• Processing quotations and orders within 24 hours
• Follow up quotations in a prompt & automatic manner
• Clean order entry and handover to Supply Chain
• Efficient and accurate processing of order amendments
• Coordinate and manage daily schedules to ensure timely customer service delivery.
• Monitor and adjust schedules to address any changes or conflicts efficiently.
• Communicate effectively with team members to ensure adherence to the schedule.
• Maintain accurate records and update scheduling systems as needed.
• Collaborate with other departments to meet customer service goals.
• Provide regular updates and reports to management regarding scheduling performance.
• Identify opportunities for improvement in scheduling processes.
• Assist in backfilling roles to maintain operational efficiency when needed.

Profile

The successful applicant will:

* Always on the lookout for additional sales & general business opportunities
* Build and maintain strong relationships with assigned clients and acts as a trusted advisor and the main point of contact.
* Engage in conversations to understand potential client's needs, and build rapport and trust.
* Provide relevant product information and insights that address potential client's pain points.
* Responds quickly to customer price and invoice queries following up every quote with accurate information.
* Territory growth by initiating cold outreach to potential clients through emails, phone calls, and social media.
* Gather insights from BDMs and Area Sales Reps regarding customer expectations, challenges, and feedback.
* Collaborates with Sales Support to ensure orders are processed accurately and any customer issues are responded to quickly.
* Ability to work quickly and with confidence.
* Strong teamwork and interpersonal skills.
* IT skills and experience using ERP and CRM systems.
* Accuracy and attention to producing high-quality work and completing tasks.

Job Offer

• Flexible working & lifestyle cohesion
• Starting salary of £26k min DOE
• Pension contribution & life assurance schemes
• Free car parking upon start
• Collaborative working environment
• Bonus & commission scheme in house dependant on sales targets/quotas