Account Support Coordinator

Are you a customer-focused professional looking for your next challenge?

We're seeking an Account Support Coordinator to join our growing Fulfilment team in Wrangaton

Working with a portfolio of ecommerce and retail customers, you'll play a key role in delivering exceptional service, resolving queries, coordinating shipments and supporting day-to-day account activity.

This is an excellent opportunity for someone with customer service, logistics, administration or account support experience who wants to develop a long-term career within Account Management.

About the RoleWhat You'll Be Doing

Supporting customer accounts and responding to enquiries.
Coordinating with Operations, Returns, Finance and Carrier teams.
Investigating stock, delivery and shipment queries.
Managing returns, claims and service issues.
Producing reports and maintaining customer records.
Supporting invoicing and account administration.
Building strong relationships with customers and internal stakeholders.
Benefits
Annual leave enhanced with long service.
Company Pension
Long service rewards: both financial and leave-based.
Health cash plan.
Life assurance scheme.
Critical Illness cover
Access to our prestige benefits and rewards portal.
Career development opportunities.
Access to a well-established Employee Assistance Programme provider.
And other excellent benefits you'd expect from a market leader.

Requirements

What We're Looking For

Experience in customer service, account support, administration or coordination.
Strong communication and relationship-building skills.
Excellent organisation and attention to detail.
Good Microsoft Office skills, particularly Excel.
A proactive, positive and problem-solving mindset.
Experience handling shipments, returns or carrier queries.
Knowledge of Warehouse Management Systems such as Mintsoft or similar platforms.
Experience within ecommerce, fulfilment, third-party logistics, warehousing, distribution or a similar operational environment is desirable.

Additional information -

Monday to friday 37.5hrs per week
Due to the operational nature of the business, additional hours or weekend working may occasionally be necessary.
Occasional travel to other depots may be required
Only candidates based in UK and eligible to work in UK are allowed