Account Team Manager - Renewals

Are you a high-performing leader ready to shape a growing SaaS business?

This is your chance to lead a driven team at the heart of a high-growth company that's transforming how organisations secure public sector contracts. With 50% YoY growth and over 2,000 customers, and they are just getting started.

The Role:
Our client is seeking a Renewals Account Team Manager to own and drive the performance of their current and well established team. You will lead from the front - coaching, motivating, and delivering against ambitious Net & Gross Renewal Rate targets. You'll also retain a select portfolio of prestigious clients, ensuring we keep our best relationships thriving.

Responsibilities:

• Lead, inspire, and grow a high-performing team of Renewal Account Managers.
• Drive monthly retention and growth targets (NRR/GRR).
• Deliver top-tier forecasting and reporting directly to the Sales & Marketing Director.
• Champion a solutions-focused, high-ownership culture.
• Lead on hiring, onboarding, and training future stars.
• Manage a small book of top-tier renewals-setting the gold standard.

The Candidate:

• 5+ years in Customer Success/Renewals, ideally in SaaS.
• Proven leadership and performance management experience essential.
• Exceptional communicator with a sharp commercial mind.
• CRM-savvy, metrics-obsessed, and solutions-oriented.
• Empathetic, inquisitive, and resilient under pressure.

Bonus points for:

• B2B SaaS or advisory services experience
• Familiarity with Hubspot or Vitally
• Public sector understanding

The Why:
Senior leadership role with real impact and visibility. Be part of a mission-driven, fast-growing company with a competitive salary, 25 days holiday, pension + great perks. AND - Hybrid working in beautiful Bath.