Accounting Systems Support Specialist

Do you enjoy combining your financial expertise with technical know-how to support users and optimise the use of accountancy software?

Our client, a well-established and respected accountancy software company, is seeking an Accounting Systems Support Specialist to join their friendly team in Poole.

You’ll become a key part of the support team, helping users make the most of their accountancy software, resolving queries with confidence and delivering a seamless client experience.

Key Responsibilities:

• Handle inbound support tickets via phone and email, addressing both technical and non-technical issues
• Gather information, identify root causes and devise solutions to resolve queries
• Collaborate with internal stakeholders to ensure quick ticket resolutions
• Escalate issues and risks when necessary
• Maintain strong relationships with customers, suppliers and third-party organisations
• Continuously develop your understanding of the business and its software to better support key activities
• Assist customers with reconciling debtors and creditors
• Provide support with VAT returns, financial statements and bank reconciliations

What They’re Looking For:

• Good working knowledge of IT software, particularly financial/accounting systems, essential
• Strong financial/accounts background is essential for providing high-quality customer solutions
• Proficient in MS Office
• Excellent verbal and written communication skills
• Highly organised, methodical, self-motivated and able to manage multiple priorities in a fast-paced environment
• Financial/accounts qualifications, advantageous

Company Benefits:

• Private healthcare
• 25 days holiday plus your birthday off
• Stakeholder pension
• Death in service benefit - x4 salary

Due to the nature of the role, candidates must be a UK Resident. Please note our client cannot offer visa sponsorship for overseas candidates.

If you're passionate about delivering exceptional customer service and excited to work in a fast-growing fintech company, apply now!