Accounts Customer Support Assistant

 Accounts Customer Support Assistant

Contract type: Full-time, permanent

Reports to: Finance Manager

Hours: 8.30am to 5pm (with 1hr unpaid for lunch)

Location: Hybrid

About the role:

Ruth Miskin Training provides training to schools in the UK and internationally on Read Write Inc. Phonics and other literacy programmes. We are passionate about teaching every child to read and keeping them reading.

This is a great opportunity for someone who enjoys combining customer interaction with administrative and finance-related work. This role sits within the accounts department but has a strong customer-facing focus, supporting clients with account-related queries and ensuring a smooth and professional service experience.  

Main responsibilities: 

Customer support

• provide support to clients promptly and professionally (via email and phone)


• investigate queries/information thoroughly (using Xero and other relevant systems)


• use and comply with the company’s ticketing systems (e.g. Freshdesk)


• keep up to date with any changes to systems


• flag issues to the Finance Manager promptly

Invoice and quote processing

• review automated invoices and quotes


• ensure accuracy and completeness prior to issuing


• fix errors after issuing, if necessary.

Account reconciliation

• assist in the reconciliation of accounts


• Help maintain accurate financial records


• contact clients promptly regarding credits or overpayments, ensuring accuracy prior to making contact


• resolve any discrepancies in a timely manner – liaising with the team for support where required.


• understand the company’s payment terms in full


• ensure invoices are paid on time (as per company terms)

Company bills

• assist the team with processing bills and receipts promptly

Accounting process

• demonstrate a full understanding of the company’s accounting systems


• keep up to date with any changes


• protect and manage confidential information with care – ensuring GDPR compliance


• flag any issues identified to the Finance Manager

General administrative tasks

• complete general administration tasks, as requested by the Finance Manager


• follow the team’s process and systems in place


• update documentation as required


• 
  complete assigned, scheduled tasks to specified deadlines
  

Essential Skills & Experience

• At least 1 years' experience in a customer service, customer support, or administrative role.


• Strong communication and relationship-building skills, with the ability to resolve enquiries accurately and efficiently.


• Excellent telephone and email manner with all customers, giving friendly, helpful advice and service


• High level of accuracy and attention to detail, particularly when handling customer and financial data.


• Good organisational skills, with the ability to prioritise workloads and manage multiple tasks in a fast-paced environment.


• Proficiency in Microsoft Office, including Excel.


• Ability to follow established processes, investigate issues, and resolve discrepancies using sound judgement.


• Able to work independently, use initiative, and contribute positively within a team.

Desirable:

• Experience using accounting softwares or booking platforms (e.g. Xero and Stripe)


• Experience of an admin customer support role in a finance department


• Knowledge of the UK education system


• Experience using a ticketing system for handling high numbers of emails (e.g. FreshDesk)

Recruitment Process

Application end date: Friday 21st August 2026 at 5pm

Shortlisting: Monday 24th August 2026 – Wed 26th August 2026

Interviews: Thursday 27th August 2026

Outcomes: Friday 28th August 2026

Start date: Wednesday 2nd September 2026

A task from TestGorilla will be sent to applicants who are being considered for interview.

While we have set a closing date and scheduled interview dates for this position, we will be reviewing applications on a rolling basis and we may proceed with hiring before the stated deadlines.

Whilst every effort has been made to explain the main duties and responsibilities of the post, each individual task undertaken may not be identified and the list above is not exhaustive. The Accounts Assistant will be expected to comply with any reasonable request from the Finance Manager and/ or Director of Operations to undertake work of a similar level that is not specified in this job description. This job description may be amended at any time following discussions with the Finance Manager and/or Director of Operations.

In line with Keeping Children Safe In Education (KCSiE) guidelines, we are required to carry out an online search as part of our shortlisting process. For more information regarding this process, please email [email protected]

Equality Diversity and Inclusion

At Ruth Miskin Training we value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. 

We welcome applications from people of all backgrounds and cultures. Should you require any reasonable adjustments to the application or interview process please contact [email protected]

As part of our commitment to equality, diversity and inclusion- we invite all job applicants to share diversity information during the recruitment process.

This data is treated confidentially and is used solely to help us understand, review and improve our processes to support a more diverse and inclusive workforce. 

The form is anonymous and can be found here for completion:  EDI monitoring form - Job applicants - Accounts Customer Support Assistant – Fill in form

Please be sure to add [email protected] to your contact list to ensure delivery of all correspondence from us.