Admin and Account Manager (SaaS)

We’re looking for a customer-focused, results-driven SaaS Account Manager to manage and grow relationships with our existing customer base. The ideal candidate will be experienced in account management within a SaaS environment and skilled at identifying upselling opportunities, and ensuring product adoption.

Worktual is on a mission to transform customer service and care homes with smart, human-like AI agents. We build powerful AI tools that help businesses respond faster, sell better, and scale support effortlessly - and now we’re looking for an admin and account manager to help us set up and manage new clients.

Key Responsibilities:

• Own and manage a portfolio of customer accounts to drive adoption and retention
• Build strong, consultative relationships with key stakeholders
• Serve as the primary point of contact for client needs and issues
• Conduct regular check-ins, business reviews, and renewal meetings
• Identify and close upsell and cross-sell opportunities in coordination with the sales team
• Monitor account health and proactively address risks of churn
• Collaborate with Customer Success, Support, and Product teams to resolve customer issues
• Maintain accurate records of account activity and progress in CRM

Strengths:

• Communication, and interpersonal skills
• Ability to manage multiple accounts simultaneously
• Data-driven mindset with familiarity using CRM tools and analytics

Nice to Have:

• Experience working with B2B clients
• Background in a vertical relevant to our product