Under the guidance of senior staff: be responsible for undertaking administrative, financial, organisational processes within the service / directorate. Assist with the planning and development of support services.
Looking for an individual with sound customer service experience. Role will include answering and fielding telephone calls and emails from bereaved family members, Funeral Directors, Hospitals etc.
KEY RESPONSIBILITIES
Deal with complex reception/visitor etc. matters.
Contribute to the planning, development and organisation of support service systems/procedures/policies.
Coordinate events as required.
Manage manual and computerised record/information systems.
Collate data/information and produce reports/information/data as required
Collate complex documents and other IT based tasks.
Provide administrative and organisational support to other staff.
Operate relevant equipment/ICT packages (e.g. Word, Excel, databases, spreadsheets, internet)
Provide administrative and organisational support including minute taking.
Processing invoices, coding sheets, monitoring and inputting onto budget spreadsheets.
Provide guidance and support to staff and others.
Arrange, attend and participate in regular meetings .
Participate in training and other learning activities and performance development as required.
Be responsible for petty cash as and when required.
Provide cover for comparably graded colleagues or above due to holidays, sickness and other unforeseen events.
Ensure confidentiality is maintained at all times.
Undertake other relevant duties as agreed by Line Manager.
REQUIREMENTS
Experience of development, management and operation of administrative systems.
NVQ 3 or equivalent qualification or experience in relevant discipline.
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