Admin Clerk

Newstaff Milton Keynes is recruiting for a highly organised and proactive Admin Clerk to join our client’s busy Customer Services Department.

The ideal candidate will be capable of managing a variety of administrative and customer-focused tasks, ensuring smooth daily operations and delivering exceptional service to customers.

Key Responsibilities:

• Provide excellent customer service by handling inquiries, processing orders, and resolving customer issues promptly and professionally
• Respond to emails, phone calls, and on-line queries in a timely, courteous, and accurate manner
• Ensure customers are kept informed with up-to-date and accurate information regarding their orders, deliveries, and account status

• Manage customer claims related to product damage, delivery issues, or order discrepancies
• Investigate claims thoroughly, gathering all necessary documentation and evidence
• Coordinate with relevant departments (e.g., warehouse, transport) to resolve claims efficiently
• Clearly communicate claim outcomes and resolutions to customers

• Prepare and maintain accurate manifests for all outgoing shipments
• Ensure manifest data aligns with customer orders and shipping documentation
• Work closely with the warehouse and logistics teams to ensure timely dispatch and accurate documentation of shipments

• Assist with uploading and managing product listings across various on-line platforms such as TikTok, Amazon, and others
• Ensure all listings are accurate, visually engaging, and up to date
• Data entry
• General administrative support Coordinate transport logistics for delivery of goods
• Liaise with transport providers and couriers to confirm pick up

The Ideal Candidate Will Have:

• Strong administrative and organisational skills
• A proactive and detail-oriented approach to work
• Excellent written and verbal communication skills
• Previous experience with in uploading and managing product listings on social media platforms
• Confidence using computers, databases, and on-line platforms
• The ability to multi task and thrive in a fast-paced environment
• Previous experience in an admin/customer service role essential
• Attention to detail and accuracy in data entry and documentation
• Proficient in Microsoft Office (Excel, Word, Outlook

What’s on Offer:

• Competitive pay and benefits
• Supportive team and positive work environment
• Career growth and progression opportunities
• Temp to perm role
• Weekly pay and on-line wage slips

Shifts and Pay

• Monday to Friday 9am to 5pm
• Occasional weekend work may be required during busy periods

If you're a motivated team player looking for your next administrative challenge, we’d love to hear from you!

Apply today with your CV to