Admin Operations Team Leader

Admin Operations Team Leader 

6 month fixed term contract



Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.

As an Operations Administration Team Leader, you will lead the team to provide effective and efficient personal and process support to the Operational Leaders. You'll also partner with the wider administration team to ensure wider group level activity is actively coordinated across all functions. 

Your role as Admin Operations Team Leader 

• Lead the Operations Admin team to deliver effective and efficient administrative and process support to Operational Leaders.
• Identify, plan and implement process and technology improvements that enhance efficiency, improve ways of working and increase support provided to pubs.
• Lead the planning and delivery of annual incentive trips, managing senior stakeholder engagement, logistics, delegate experience and safety.
• Coordinate and support Operations conferences, leadership meetings and key business events, attending where required.
• Research, develop and implement initiatives that build capability across the wider administration community, focusing on systems, processes and people development.
• Partner with administration teams across the business to drive consistent ways of working and successfully embed improvement initiatives.
• Monitor the adoption and effectiveness of agreed processes, identifying opportunities for continuous improvement.
• Build strong relationships with senior stakeholders and support centre functions to deliver efficient and collaborative support across the business.

What you'll bring…

Strong experience and knowledge of:

• Leading administration, business support or operational support teams.
• Process improvement and continuous improvement methodologies.
• Planning and delivering large-scale events, conferences and incentive programmes.
• Stakeholder management and influencing at senior levels.
• Developing and implementing new processes, systems and ways of working.
• Coordinating activities across multiple departments and functions.
• Data analysis and translating operational data into actionable insights.
• Service delivery, customer satisfaction and performance improvement.
• Managing competing priorities in a fast-paced environment.
• Microsoft Office applications and collaboration tools.
• Building capability, training and development initiatives.
• Strong organisational, communication and relationship-building skills.
• Attention to detail and a proactive approach to problem solving.

We're all about rewarding our team's hard work, that's why…

You'll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…