Administration & Customer Services

Job Opportunity: Administrator & Customer Service Agent

?? Location: Coventry

?? Salary: £26,000 per year

?? Own transport required due to location

Kickstart Your Career in Ecommerce!

Are you a recent graduate eager to launch your career in ecommerce and customer service? Do you enjoy working with data and helping customers? If so, this could be the perfect opportunity for you.

About the Company

We are recruiting of behalf of a family-run business based in Coventry operating within the ecommerce retail sector who pride themselves on our friendly team, customer-first ethos, and commitment to quality service.

The Role

We’re looking for a proactive and detail-oriented Ecommerce Administrator & Customer Service Agent to join the team. This is a varied and hands-on role, ideal for someone looking to gain experience in ecommerce operations while delivering excellent customer support.

Key Responsibilities

• Deliver friendly and efficient customer service via phone and email
• Manage and update product listings on our ecommerce platform
• Process orders and liaise with suppliers and couriers
• Use Microsoft Excel to manage stock levels, pricing, and reporting
• Provide general administrative support to the wider team

What We’re Looking For

• Strong working knowledge of Microsoft Excel
• Excellent communication and interpersonal skills
• A positive, can-do attitude and eagerness to learn
• Previous ecommerce experience is a bonus, but not essential
• Ideal for a recent graduate looking to grow in the ecommerce sector

What We Offer

• Supportive, family-run working environment
• On-site training and mentoring
• Opportunities for growth and development
• Casual dress code and on-site parking

If you're ready to take your first step into the world of ecommerce and customer service, apply now!