Administration Assistant

Administration Assistant

Salary: £26,000 per annum

Monday - Friday, 9am - 5pm (with a 1 hour unpaid lunch break). 35 hours per week.

Brackmills, Northampton

Permanent. Fully office based

Match Recruitment are recruiting exclusively on behalf of their client. You’ll be joining two other colleagues in the same role, working as part of a close-knit team of five, including your Team Manager.

Our client partners closely with training centres. In this role, you'll play a key part in supporting both learners and centres. You'll manage learner registrations, process certificates - ensuring compliance and accuracy and assist with day-to-day general enquiries.

While your daily responsibilities will include key administrative tasks like data entry and maintaining accurate records, this role also involves significant customer interaction. You'll be expected to take a proactive approach in communicating with the client’s end customers, managing up to 20 phone calls per day. This is a hands-on position that requires strong communication skills, initiative, and the confidence to engage with both third-party stakeholders and end users (private individuals). When necessary, you should be comfortable reaching out to end users directly, whether it's to follow up or offer general support regarding their enquiries.

Summary of your day to day tasks:

· Manage approval processes for centres, qualifications, assessors, and internal quality assurance.

· Organising assessor and internal quality assurance forums.

· Coordinating external quality assurance standardisation events.

· Supporting mentorship programmes.

· Assisting with professional development (CPD) programmes.

· Ensuring quality assurance for centres offering regulated qualifications.

· Supporting assessment organisations.

· Invigilating online exams.

· Handling general enquiries via phone or email.

To be considered for this role, our client is looking for an individual with recent administration experience and a strong history of stability in their previous positions.

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.