Administration Assistant

What you’ll do

We are currently seeking a Risk and Compliance Assistant to join the Risk and Compliance department based in our Exeter office. This is a full time and permanent position.

The Risk and Compliance department is central to ensuring that the Firm is compliant with the legal sectors regulatory expectation for the protection of our clients and employees. As a Risk and Compliance Assistant, you will provide an efficient and effective service by assisting the Risk and Compliance team and the wider firm, within a support administration role.

Working efficiently and accurately to deadlines, duties include the maintenance of the Firm's client case management systems, ensuring client data is up to date and accurate. You will also assist with the Firm’s client onboarding process, to include verification of clients identity; being careful to recognise and note anomalies or issues. Communication and being able to take in and deliver clear messages is key, as well as being professional and confidential towards client matters, the wider firm and supporting your colleagues when needed.

You will in addition support the Risk and Compliance team in general administration activities for the department, which include maintaining and updating records along with data collection.

Who you are

You may have already gained some experience of handling confidential information within an office environment or professional services setting, although we will provide full training to the right candidate. Bright and motivated, you will have achieved a good standard of education and be a confident user of MS Office applications.

With excellent all-round communication skills, you'll already possess the ability to remain calm under pressure, with a willingness to learn in a busy and fast moving environment. Possessing a positive and proactive attitude to your work is essential in this role, as we will expect you to be responsive to the needs of all employees of the Firm, including senior employees and Partners.

Your polite and helpful telephone manner and broader interpersonal skills will enable you to manage and meet your clients' demands whilst ensuring that you utilise resources effectively in order to manage your workload. You will be meticulous in your work with strong attention to detail, and have a good awareness of the importance of deadlines and timescales which impact on your work.

Whilst primarily, the role will be based at our Head Office in Exeter, it will be possible to offer a blend of office and home working in the future. It is therefore important that you are, or will be, living within a commutable distance of the office, in order to meet the needs of the team you are joining.

Why join Team Ashfords?

Ask our people, and they will tell you that they genuinely enjoy coming to work and spending time with their colleagues. We’re confident that once you discover our open and friendly culture, it won’t take long for you to feel the same.

We have a genuine team approach at Ashfords because we know that when talented people work together, we achieve more for our clients and each other. We also recognise that each of our career journeys is unique. So, we will be ambitious for you and give you the support you need to develop your career, your way.

Importantly, we will give you the space and flexibility for your life outside work too.
Our goal? To help you realise your full potential as part of a forward-thinking team and business.
That’s what sets us apart.

Our offer

We offer a range of benefits to support you at work and at home.
This includes a flexible working framework giving you the freedom to mix home and office working, extra annual leave for your birthday and the option to buy more holiday.

We have a comprehensive package to support physical and mental health including onsite yoga classes and a gym at our head office, healthcare plans, an Employee Assistance programme and free access for you and up to five friends to the ‘Calm’ Mindfulness App.

You’ll also have the chance to get involved in our responsible business programme, including fundraising initiatives through the Ashfords Foundation and bringing your energy to our environment or diversity groups.

Interested in this vacancy but not sure you match all the requirements?

At Ashfords, we are committed to building a diverse and inclusive workforce. We offer training and development opportunities to all of our people to help everyone reach their full potential. Even if your skills and experience aren’t a perfect match, we’d still love to hear from you. If you’re not the right candidate for this role, you could be the right candidate for other positions at Ashfords.

For an informal and confidential discussion about this opportunity, please contact Alison Board, Talent Attraction Assistant, on 01392 333663 or via email [email protected].
Or apply now, and we will be in touch with you as soon as possible.