Administration Executive

This role is crucial to the smooth operation of the business, ensuring seamless communication and efficient transactions among suppliers, customers, and colleagues. We are looking for a proactive individual who can drive process improvements.

Hours 7.30am - 4.30pm

• Respond to daily inquiries from customers and suppliers, ensuring timely and accurate responses
• Processing orders with precision and attention to detail
• Liaising with operations, sales and design on a day-to-day basis regarding the sales orders
• Any queries surrounding customer orders are identified prior to order processing and resolved.
• Ensuring customer credit limits are adhered to and set up new customers with credit accounts.
• Maintain and improve CRM records both on Netsuite and Pipedrive.
• Arrange sample swatches, shipments, and logistics for a seamless customer experience
• Proactively identify areas for improvement in processes, surrounding administration
• Collaborate with teams to implement solutions that increase efficiency and enhance customer satisfaction
• Assist with all general day-to-day administration in and around the office.
• Issue customer invoices promptly and assist with credit control.

• Strong relationship-building skills with both internal and external stakeholders
• Excellent customer service skills with a focus on providing a positive experience
• Self-motivated with the ability to work autonomously and take initiative
• Highly organised with strong multitasking abilities
• Eagerness to learn and develop technical skills
• Exceptional verbal and written communication skills
• Meticulous attention to detail and accuracy
• Analytical problem-solving skills
• Proven experience in sales administration
• Understanding of production processes
• Ability to handle pressure in a fast-paced environment
• Positive influence on the work environment, ensuring a tidy and inspiring workspace