Administration Recovery Administrator

Do you enjoy speaking with customers and making a difference? Do you have strong admin skills? If so, then this could be the move you've been looking for!

Benefits

• Basic Salary of £23,700
• Office and Hybrid working pattern
• Company pension plan
• Company Life Assurance Plan
• 28 days paid annual leave
• Opportunities for future training and career development
• Daily Refreshments including selection of Fruit

Duties

• Reviewing and actioning accounts accordingly at various diary statuses ensuring they are going in the correct direction.
• Updating of computer records following activity on an account such as an Enforcement Agent visit, telephone call, or correspondence.
• Negotiating payment arrangements following client guidelines.
• Dealing with correspondence. Some standard computerised letters are available on our system; however, you will be required to compose bespoke replies.
• Dealing with telephone calls from defendants, clients, debt advisory groups and third parties to resolve accounts.
• Dealing with a customer or authorised third parties who attends our offices to resolve accounts.
• Deal with potentially vulnerable customers and ensure we are taking the correct action depending on the client’s guidelines.
• Understand the different forms of Insolvency and the impact they have on the regulations we work to.
• Answer customer inquiries in relation to Insolvency proceedings via telephone or correspondence.
• Always ensure a high standard of service. Remaining empathic, calm, and acting in a professional, respectful, and ethical manner, even when faced with potentially challenging accounts.
• Covering other job roles namely Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator where required.
• Assistance with any other duties that are within the scope of the job purpose.