Administration Team Lead

Michelle Denny Recruitment Consultancy are delighted to be working with a forward-thinking legal firm specialising in personal injury claims, in their search for a confident and experienced Administration Team Lead.
This is a fully office-based role, working hours are Monday-Friday 9am-5.30pm, with a salary equal to your level of expertise.

The Role
As Administration Team Lead, you'll manage the day-to-day operations of our fast-paced Client Care Team, the first voice and support our client’s experience. You’ll ensure smooth workflow, top-tier service delivery, and provide leadership that drives performance, growth, and client satisfaction.

Key Responsibilities – List not exhaustive

• Lead, support, and inspire the Client Care Team
• Manage team performance, workloads, annual leave and absences.
• Oversee new personal injury referrals and allocate tasks effectively.
• Deliver training, development, and performance reviews.
• Represent the team in leadership meetings and share key KPIs with senior management.
• Build and maintain excellent, value-adding working relationships with colleagues across the business to explore new ideas and developments alongside sharing best practice.
• Ensure compliance with company policies and regulations.
• Collaborate with other teams, both third parties and across the business.
• Develop relationships with clients and colleagues by providing a friendly, efficient service.
• Key holder for opening and closing the office at the start and end of a shift.

You will have

• Proven experience in team leadership (legal, insurance or client services environment preferred)
• Strong knowledge of industry regulations and standards.
• Exceptional communication and client care skills
• Strong organisational and multitasking abilities
• A natural leader with a coaching mindset
• High attention to detail and a drive for continuous improvement
• Passion for supporting others to reach their potential.
• Experience with use of MOJ portal

What We Offer

• A supportive, inclusive workplace with a great team culture
• Clear progression and development opportunities
• Ongoing training and development support
• Company pension scheme
• Free on-site parking
• Employee Assistance Programme (legal advice, counselling, wellbeing support)

This is more than just a team lead role. It's your chance to make a genuine impact in a company that values your growth, ideas, and leadership.
Ready to lead a dynamic, high-performing team in a specialist legal environment where client care is at the heart of everything, then we want to hear from you!

If you would like to know more, contact Julie Cloke on or simply apply online.