Administrative & Youth Support Assistant

Location: Peterborough
Salary: £26,000– £28,000 per annum (depending on experience)
Job Type: Full-time (Mon–Fri - 9-5)

About Us:

We are supporting a small, dynamic organisation providing supported accommodation for young people aged 16–25. We offer independent living in shared houses and day-to-day support through our open-door office in Peterborough.

The Role:

We are seeking a confident, organised, and empathetic individual to join our team in a dual-capacity role that combines administrative support with direct engagement with young people. This is a key support position in a busy, lively environment where no two days are the same.

Key Responsibilities:

• Perform general office duties: filing, photocopying, data entry, and managing supplies.
• Answer phones and handle queries with professionalism and warmth.
• Maintain accurate records, databases, and statistics.
• Type detailed notes during meetings and maintain digital/physical files.
• Support young people with everyday questions and concerns.
• Attend meetings with social workers and young people.
• Accompany young people to appointments and conduct welfare checks at housing sites.
• Assist in organising and running workshops and activities.
• Help oversee housing logistics and ensure smooth day-to-day operations.

Required Skills & Attributes:

• Calm, confident, and adaptable in a busy, sometimes noisy environment.
• Friendly, approachable, and empathetic—especially with young people.
• Strong organisational and communication skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Accurate typing and excellent record-keeping.
• Ability to multitask and respond to changing priorities.
• Comfortable using phone and computer technology.

Desirable Experience:

• Previous experience in office administration.
• Experience working with young people or within a Social Services environment.

Benefits:

• Salary: £26,000 – £28,000 depending on experience.
• 4 weeks annual leave plus statutory bank holidays.
• Enhanced DBS check and safeguarding training provided.
• Free parking.
• Mileage reimbursed at £0.45/mile for work-related travel.