Administrative Officer

• Office of Patrick Spencer MP
• Address: Framlingham Technology Centre, Framlingham, Suffolk IP13 9ZE
• Salary: £21,784 – £28,069 actual per annum (£25,528 – £32,893 pro rata)
• Hours: 32 hours per week, over 5 working days            
• Contract: Permanent  
• Reference: 0854

Patrick Spencer MP for Central Suffolk and North Ipswich. 

Patrick Spencer MP is seeking an Administrative Officer to join his team. This role is for 32 hours per week working five days, in the constituency office in Framlingham. 

This role would be ideal for someone who wants to build up their experience, and a range of skills, and who is motivated by helping people in the community. A knowledge and geographical familiarity of the constituency area of Central Suffolk and North Ipswich is important.
This is a varied and rewarding role functioning at the heart of the constituency team. You will be organised, reliable and have excellent attention to detail skills alongside superb customer service skills. You will support the Member's constituency activities, be able to manage a busy workload, and build positive relationships with constituents, local organisations and stakeholders.

You should be a willing, supportive member of the team on hand to proactively support colleagues and work openly and collaboratively. Confident using email, digital calendars, case-management systems and shared documents, and able to identify what requires routine handling versus specialist casework. 

Previous parliamentary experience is not a requirement. Relevant experience may come from public services, customer service, executive support or another demanding public-facing environment.

Your responsibilities:

• manage diary, meetings, visits 

• attend constituency meetings as appropriate                                                                                                

• prepare information and practical details for engagements

• provide confidential administrative support and assist with surgeries and public events

• triage enquiries and identify urgent, sensitive or safeguarding matters

• respond clearly and compassionately by email, telephone and in person

• support casework while maintaining confidentiality and data protection 

• support the task of regular constituent letters, new resident welcome letters, parish council articles

• manage standard queries, as well as assisting on more complex cases from members of the public by telephone, email, social media or face to face  

• ensure records/information are kept and managed confidentially to comply with data protection legislation

• follow up on social media comments        

• horizon-scanning local issues and provide reports to the Member and the team

• desirable - establish, monitor and update social media and the online presence in the constituency   

• desirable - produce online graphics for publicising/advertising surgeries etc.                                               

What you will need:

• excellent organisation, administration and customer service skills

• strong attention to detail

• desirable - experience of social media.

About us

Central Suffolk and North Ipswich is a constituency that combines the northern suburbs of Ipswich with the rural heart of Suffolk. It includes communities such as Kesgrave, Framlingham, Needham Market, Debenham, Claydon and Bramford, creating a diverse mix of suburban, market town and rural life.

The constituency includes growing commuter towns alongside traditional villages and historic market towns. It has a strong agricultural heritage, farming and rural businesses play an important role in the local economy, making agriculture and environmental stewardship key aspects of the area. The constituency is known for its historic towns, medieval churches and strong local identity.

We will offer you

Working in an MP's constituency office is particularly interesting because it provides the opportunity to make a direct difference to people's lives. Constituency staff are often the first point of contact for residents seeking help with issues such as housing, healthcare, pensions or local services. The role is varied and fast-paced, requiring strong communication, problem-solving and organisational skills while engaging with a wide range of individuals and organisations. It also offers valuable insight into how government policy affects communities on a day-to-day basis, making it a rewarding opportunity for anyone interested in public service, politics and supporting local people

To find out more, please call Sharon Earp on 01728 726612. For further information, please visit our website
 

Please email your CV and a covering letter of no more than 500 words to [email protected] using the subject line “Constituency Assistant – Your name”.