Administrative Support Officer - Tenancy Services (Internal)

• Babergh and Mid Suffolk District Councils
• Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
• Salary: £27,694 - £31,022 per annum (pro rata)
• Hours: Part Time, 14.8 hours per week (Monday / Tuesday)
• Contract: Fixed Term Contract or Secondment opportunity for 12 months

This advert is open to Babergh and Mid Suffolk District Councils employees only

Join our team

We are looking for an Administrative Support Officer to join our Housing Management team.  

If you share our values and are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About the role

In this vital role, you will provide comprehensive administrative and technical support to our Tenancy Services teams, helping to ensure smooth service delivery and high levels of customer satisfaction.

Duties will include:

• Responding to and redirecting customer enquiries, booking appointments, and producing written communications.

• Administering tenancy changes and maintaining accurate tenant records.

• Supporting financial processes including direct debits, refunds, and invoice management.

• Collaborating with internal and external stakeholders on projects and casework.

• Promoting tenant engagement and supporting equality and diversity initiatives.

• Ensuring compliance with GDPR, health and safety, and council policies.

About you

We are looking for an Administrator who can demonstrate:

• NVQ Level 3 or equivalent experience in a relevant administrative or housing role.

• Strong IT skills, particularly in Microsoft Office (Excel, Word, Outlook).

• Excellent communication and customer service skills.

• Ability to manage multiple tasks with accuracy and attention to detail.

• Experience in financial administration and interpreting financial data.

• A team player who is adaptable, diplomatic, and committed to continuous improvement.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK.

Employee Benefits

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years, pro rata for part time).

• Competitive Local Government Pension Scheme.

• Wellbeing Support and Employee Assistance Programs.

• Private Health Care Options.

• Electric Vehicle Salary Sacrifice Scheme.

• Paid volunteering days.

• Flexible and hybrid working arrangements (Business needs permitting).

• Great learning and development opportunities.

For more information, visit our Employee Benefits page

Our working culture

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

For more information

For an informal discussion or to learn more about this role, please contact Louise Bird, Community Housing Manager by calling 01449 724968 or emailing [email protected] or Aimi Myhill by calling 01449 724579 or emailing [email protected]

Please read the Job Description and Person Specification.pdf before applying for this job opportunity.

Closing date: 5pm, Friday 21 August 2026.

When applying, please ensure:

• Your statement indicates how you meet each of the criteria in the ‘Person Profile’ section of the Job Description/Person Specification.
• You attach your supporting statement and your CV to your application. 
• You use your Babergh and Mid Suffolk email address for your application.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.