Administrator

Rewards and Benefits on offer;

• A permanent contract from day one.
• 35 hour working week.
• Newcastle based offices.
• 25 days holidays + bank holidays increasing to 28 after 5 years
• Pension - Employee 5% and Employer 3%
• Parking on site
• Death in service 3 times salary
• Free Flu Jabs around flu season for those that wish to have them
• Employee Assistance programme
• Cycle to work scheme
• Salary sacrifice Season ticket for the metro
• A very secure, very well-established employer, with long term career progression.

The Company you will be working for;

MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. This is a full time role working 35 hours.

They are now looking to recruit a permanent Administrator as soon as possible to join their highly trained team and to work in an unbelievable office environment.

The Role you will be doing;

• Managing workflow of emails from clients and validating documents in addition to working through the diary system and chaser report.
• Issuing letters and making calls when required in addition to ensuring any documentation is provided in a timely manner and that files are complete, accurate and up to date.
• Ensuring an outstanding level of customer service is provided whilst adhering to the service level agreements in place.
• General administration duties.
• Able to act as a point of contact and work effectively with outside partners as and when required.

About you;

• Good communication skills both written and oral.
• Conversant with the relevant legislation and all FCA requirements.
• Good knowledge of all processes, systems and products handled by the Admin.
• Willingness to continue to develop any relevant knowledge or skills as required by the business.
• Ability to work supportively and jointly with colleagues taking the lead when necessary.
• Positive and determined approach to get the job done.
• Treat customers fairly and demonstrates the required business culture and approach.