Administrator

Your new company
Working for a Top 50+50 Accountancy Practice and Real Living Wage Employer with over 300 team members based across Devon and Somerset.
We are looking for an Administrator to join us on a permanent basis in our Crediton office. This role is to provide administrative support to the Lead Partners and help support the continued growth of the office. This role is full-time, 36.25 hours per week or a minimum of 27.5 hours per week, working 9am-3pm.
Salary full-time is £23,751.

Your new role
The main duties (but not limited to) are the following:

• Providing ad hoc accounts, administration, and secretarial support for the local team, reporting to the partner of the office.
• Managing meeting room diaries, room set-ups and close downs.
• Hospitality for clients, including meeting, greeting, arranging parking and refreshments.
• Answering phones, main switchboard, and intercom; directing calls, and taking and passing on messages accurately and efficiently.
• Handling and dealing with daily post, filing, and communicating.
• Handling and dealing with the main Crediton office email inbox; distributing emails to the right contacts.
• Taking payments from clients over the phone or in person.
• Maintaining our office petty cash receipts and payments; dealing with client banking.
• Upkeeping and communication of key office information including (but not limited to) suppliers, contractors, services, utilities, emergency shut-offs and general maintenance management details.
• Ensuring office supplies are up-to-date, made and items in stock.
• Onboarding processes associated with our new clients; contacting clients to obtain money laundering IDs and performing checks; liaising with clients and team members to obtain essential information to set up clients on our internal systems.
• Ensuring terms of business are up-to-date, and other key legal documentation is in place for our clients.
• Updating and maintaining our internal practice contact database.
• Helping with keeping our client records store organised.
• Preparation of database invitees and attendees for local office events.
• Creating and sending out invitations, managing responses and reminders.
• Generating content relating to events attended and agreed programme.
• Providing general event support for the office.

What you'll need to succeed
Ideally, the successful candidate will have the following attributes, skills, experience, and qualifications:

• Outgoing, socially confident, and emotionally controlled.
• A positive attitude, friendly, and approachable.
• Resilient, able to multitask, and work independently / flexibly.
• Adaptable, organised, and conscientious.
• Takes the initiative, ability to prioritise, and meet deadlines.
• Discrete, professional, and team-orientated in approach.
• Passionate about all areas of internal and external service
• Efficient and accurate typing skills and processing.
• Excellent oral and written communication.
• Sound working knowledge of technology, including MS Word, Excel, PowerPoint, and Outlook, is essential for this role.
• Recent experience of working in a similar position or customer / client-facing administrative role.

What you'll get in return

• 36.25 hours per week (Hybrid and Flexible working may be available).
• 20 days annual leave plus bank holidays increase to 25 days annual leave after three years' service.
• Annual salary review.
• Death in service 3 x annual salary.
• Access to Westfield Rewards and Health scheme.
• 24-hour external Employee Assistance Programme helpline.
• Flexible benefits include Buy and Sell holidays, Cycle to Work, Payroll Charity Giving and Private Medical Insurance.
• Introducing client and team member commission schemes.
• Pension 3% rising to 4% (but matched up to 6% after 4 years' service).
• Enhanced Maternity and Paternity after one year's service.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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