Administrator

Company : Dynamite Recruitment Solutions Ltd

Job Type : Full Time

Chandler's Ford, Hampshire

Number of Applicants

000+

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Job Description - Administrator

Administrator
Location: Chandlers Ford
Salary: £24,000
Hybrid Working: Potential after successful probation

Dynamite Recruitment is proud to be working with a leading national business that continues to grow rapidly. With a strong reputation for offering excellent opportunities to talent across the UK, they are now looking for a proactive and motivated Key Account Administrator to join their team.

The Role:
As a Key Account Administrator, you will act as the vital link between national customers and internal teams, ensuring service excellence and supporting large client accounts.

Responsibilities:

Liaise between customers and internal teams to meet KPIs and Service Level Agreements (SLAs)
Maintain and update customer account data
Complete daily, weekly, and monthly administrative tasks for key national accounts
Provide overflow call handling support during high call volume periods
Upload and manage documentation on customer-specific portals in line with contract requirements
Identify and suggest process improvements, particularly through the use of NAV
Maintain accurate customer comments in NAV and across internal platforms (e.g., intranet/SharePoint)
Support the onboarding and training of new team members
Assist in training internal stakeholders on new account processes
Demonstrate a good understanding of Fire Security products to support customer relationships and account management
Communicate effectively with both customers and internal departments

What We're Looking For:

Strong administrative skills with high attention to detail
Confident communicator with excellent customer service ability
Proactive mindset and ability to identify process efficiencies
Experience with NAV (preferred, not essential)
Previous experience in a similar role or within the fire/security industry is a bonus

To apply, please submit your CV or contact for more information.

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Administrator

Job Description - Administrator

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