Administrator

Are you a proactive, organised, and confident communicator looking to join a friendly and fast-paced team? My client based in Wynyard, Billingham is currently looking for an Administrator to support their team.

Responsibilities:

• Confirming learner bookings in line with internal KPIs
• Calling managers to verify learner attendance
• Managing updates for early or non-arrivals in our system
• Liaising with hotels and venues regarding apprentice requirements
• Reviewing self-managed venues and providing feedback to account managers
• Supporting feedback collection and issue resolution
• Providing training to hotels and clients on our booking platform (HG One Stop)
• Managing the Apprentice inbox, responding to queries efficiently
• Supporting the RFQ process and helping chase venue responses
• Contributing to the success of the wider Apprentice team

Requirements:

• Previous admin or office-based experience
• Strong communication and customer service skills
• Confident telephone manner
• Great time management and attention to detail
• The ability to work independently and use initiative
• Comfortable working across multiple systems including Word, Excel, PowerPoint, Outlook, and CRM software