Administrator

We're seeking a skilled Complaints Administrator to support a new project with a key client. This role is ideal for someone with a strong eye for detail and a passion for delivering empathetic, high-quality customer service.

You'll be responsible for accurately logging Complaints and Data Subject Access Requests (DSARs), while engaging with customers across webchat, email, and written correspondence. Though primarily focused on written communication, occasional phone interactions may be required.

As the project progresses, there may be opportunities to expand your skillset through training on more complex tasks.

Role Details:

• Start Date: Monday, 18th August
• Day Rate: £165 per day (Umbrella only - support available to set this up)
• Location: Glasgow City Centre
• Working Hours: Monday to Friday, 9:00am - 5:30pm
• Contract Duration: Initially 2 months, with potential for extension

Key Responsibilities:

• Handle customer communications regarding complaints and DSARs via webchat, email, and written channels
• Accurately log complaints in the case management system
• Record DSARs in the relevant platform or spreadsheet, ensuring all required details are captured
• Maintain clear and consistent communication with customers and internal stakeholders

What We're Looking For:

• Proven experience resolving customer issues across multiple written channels
• Exceptional attention to detail and commitment to accuracy
• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Familiarity with CRM systems and complaints management tools is a plus
• Resilient and able to manage challenging interactions professionally

Why Join Huntswood?
Be part of a dynamic team working on meaningful projects with opportunities to grow and develop your skills. We're committed to supporting our people and delivering excellence to our clients.