Administrator

FM ADMINISTRATOR  

Location: Justice & Immigration, Lowfield Heath, Gatwick RH6 0PQ
Salary: Upto £31,000.00 per annum plus Serco benefits
Schedule: 40 hours per week Monday – Friday 8am – 4.30pm

Ready to impact a better future?

As a FM Administrator in our J&I team, you’ll support the successful delivery of our facilities management contract, ensuring all administrative elements align with SLA and KPI requirements.

This is a key support role within the contract team, offering variety, responsibility, and the opportunity to contribute to operational excellence.

As FM Administrator, you will be the backbone of the contract’s administrative function, ensuring smooth coordination, accurate reporting, and effective communication across teams and contractors.

What you’ll do as a FM Administrator

• Operate the Facilities Helpdesk using the CAFM system as the first point of contact for logged issues


• Provide timely updates to stakeholders on reported tasks


• Maintain and update asset records within the CAFM system


• Produce reports and forecasts from system data


• Support procurement activities within approved frameworks


• Assist with contractor coordination and supplier vetting


• Monitor and record purchase orders and expenditure


• Support task allocation for engineers


• Process payroll timesheets, overtime, sickness, expenses and travel


• Maintain personnel files and assist with contractual and financial queries


• Provide project management support where required


• Offer cover for other administrators when needed

Although this role has no direct reports, you may guide and mentor colleagues when appropriate.

Does this sound like you?

• Strong PC skills across multiple applications


• Working knowledge of CAFM systems


• Excellent organisational and analytical abilities


• Ability to produce detailed reports from raw data


• High attention to detail and record-keeping accuracy


• Confident communicator at all levels, both written and verbal


• Ability to meet deadlines in a fast-paced environment


• Awareness of health & safety practices

Desirable:

• Background in Facilities Management or building management


• Understanding of project management principles

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing 

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them. 

What we offer

• Pension: Up to 6% contributory pension scheme


• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression


• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service


• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel


• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity


• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.  At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact [email protected]. 

At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on [email protected] to discuss.