Overall purpose

The Compliance Administrator will be committed to providing exceptional administration support. A motivated
and enthusiastic self -starter with the ability to co -ordinate and prioritise
tasks, the ideal candidate will be confident working in both a busy team
environment and on their own initiative. Strong organisational and
communication skills are imperative. The Compliance Administrator will be
positive, proactive and enthusiastic,
have a sense of humour and enjoy working as part of a team.

Key accountabilities

• Accurately process a variety of administration tasks, including new applications and contact/company changes
  
• Provide ad hoc administration duties and support to other departments when required
  

• Deliver excellent customer service, both on the telephone and via email
  
• Develop an understanding of all operational activities within Valpak in order to confidently assist the Contact
  
• Centre with both outbound and inbound calls
  

• Play a key role in the Dataround processes, including
  
• logging data forms, following up verification forms and assisting with incoming members queries
  

• Encourage and promote high standard of administration within the team and company
  
• Consider and implement process improvement where possible within the team
  

• Support other departments in the auditing of essential documentation required by the regulations.
  

• Co -ordinate Area Safety and ISO Inspections with other departments
  
• Report H & S stats to HR Director
  
  
  

Requirements

Key areas

• Ensure a high standard of accuracy is achieved for all member contact details
  
• Ensure administrative tasks are carried out in an accurate and timely manner
  
• Develop a good understanding of the wider Valpak services and how they fit into the business
  
• Ensure that a high level of customer service is delivered at all times
  
• Demonstrate excellent communication skills
  

Experience, skills

• An outstanding eye for
  detail with a drive to provide exceptional administration support·       Customer focused with strong
  communication skills
  
• Customer focused with drive
  to provide the highest level of customer satisfaction
  
• Capability to multitask,
  prioritise and manage own workload
  
• Able to work well under
  pressure
  
• Able to pick up new skills
  and knowledge quickly and learn and develop in an ever changing company
  
• IT literate: Word, Excel and
  Access
  
• Educated to a minimum of A Level or equivalent
  
  

Benefits

Benefits & Rewards

• Dual Location / Hybrid
  worker Status
  
• Participation in our
  annual Incentive Plan (VIP) - up to 10% bonus
  
• 25 days annual leave
  plus bank holidays
  
• Option to buy and sell
  up to 9 days annual leave
  
• Volunteering day
  
• Birthday off
  
• Access to voluntary
  benefits including private medical insurance, cycle to work scheme,
  subsidised gym membership
  
• Automatic inclusion in
  Life Assurance, Critical Illness and Disability Income protection schemes
  
• Pension scheme up to 8%
  employer contribution
  
• Access to reward &
  discount platform
  
• Wellbeing initiatives
  
• Free access to the
  LinkedIn Learning library of CPD courses
  

Valpak is proud to be a values -driven organisation,
committed to creating an inclusive, collaborative, and fair workplace. As part
of this commitment, we are accredited with the Real Living Wage, ensuring all
our colleagues are paid fairly for their work. We also hold certifications in
Thrive at Work, the Race at Work Charter, and the Disability Confident
Commitment—demonstrating our dedication to colleague wellbeing, equality, and
accessibility for all. These recognitions reflect our ongoing efforts to foster
a workplace where everyone can thrive and feel valued.

We reserve the right to bring forward the closing date of
our job vacancies if we receive a suitable number of high -quality applications
from which to make a shortlist. We recommend that you apply for our roles as
soon as possible rather than wait until the published closing date