Administrator

Job Role: Administrator (Ocean Parking)

Hours: Monday
to Friday – 09:00am – 17:00pm (35 hours per week)

Salary: Â£13.45 per hour

Start Date: ASAP

Location: Anchor Group Services - Carlton House, Chester Business Park, CH4 9QE 

Overview

An excellent
opportunity has arisen within Anchor Group Services to contribute to our
successful Ocean Parking Team. Due to the continued expansion of our parking division, we are looking to grow our team and are currently seeking an experienced administrator to join us during this exciting expansion.

As
an administrator you will enjoy working within a team supporting the internal
and external interactions of assisting the operatives who work across the
parking portfolio and providing customer assistance to members of the public. You will receive
the training you need to succeed and grow within the division to become a
professional administrator meeting company and customer expectations.

The successful
candidate will need to be comfortable working individually and as part of a
team, to complete a wide variety of daily duties.

Responsibilities include:

• Supporting the
  business by ensuring all communication is managed to the highest level. 
  
• Answering incoming
  calls and responding quickly and efficiently to emails.
  
• Replying to
  informal and formal representations submitted by motorists in relation to
  Parking Charge Notices (PCNs).
  
• Capturing of data,
  updating information, and keeping accurate records.
  
• Logging incoming
  mail against the relevant cases.
  
• Registering
  resident and business site permits.
  
• Assisting with
  payment plans; processing cheques and cards payments.
  
• Providing general
  advice to members of the public in writing and over the telephone relating to
  the PCN process.
  
• Updating internal
  software and systems.
  
• General
  administration tasks.
  

• A high standard of Data Processing skills, with great
  attention to detail.
  
• Strong organisational skills, with the ability to multitask.
  
• Excellent prioritisation of skills and time management to
  balance key priorities.
  
• An excellent telephone manner and both written and verbal
  communication skills are key.
  
• Knowledge and experience of Microsoft packages, including Word
  and Excel.
  

Full training will be given to enable you to quickly and
efficiently complete daily responsibilities, whilst maintaining a very high
standard of professionalism at all times.

The ideal candidate will be self-motivated and proactive in
identifying and improving systems and procedures.

• Stream -
  access to pay as you earn it.
  
• Access to a range
  of nationally recognised courses to help further your career, via the Anchor
  Academy.
  
• Free Employee
  Assistance Programme 24/7 including access to counselling.
  
• Auto Enrolment
  Pension.
  
• Hospital Saturday
  Fund.
  
• Cycle to Work
  Scheme Available.
  
• Reward and
  Recognition awards.
  

If you would like to be considered for this position, and we will be in touch.

Other companies
may call this role: Administrative assistant, Administrative coordinator,
Administrative support assistant, Business administrator, Administrative
support Specialist, Admin.

Within commuting
distance of: Broughton, Deeside, Chester, Wrexham, Ellesmere Port, Cheshire,
Wirral, Mold, Flint, Cheshire, Flintshire