Administrator

About the Role
We are looking for a reliable and energetic Administrator to join a relaxed but hardworking office team based in Roydon. This role is ideal for someone with experience in scheduling, administration, coordination or customer service roles such as Service Coordinator, Planner, Administrator or Office Assistant.

You’ll be responsible for scheduling engineers, validating engineer submissions and maintaining accurate records that feed directly into Thames Water’s billing system—so attention to detail and a logical mindset are essential. Full training will be provided on your workstream, along with cross-training for wider team support.

Immediate start available.

What You’ll Do
• Schedule and coordinate engineers and plumbers
• Accurately enter and update data in the internal database
• Validate engineer submissions and cross-check completed work
• Identify and correct data discrepancies
• Compile and maintain clear and accurate Excel spreadsheets
• Communicate with Thames Water and engineers to resolve queries
• Handle general administrative duties as required

What We’re Looking For
• Strong communication skills and a confident phone manner
• Excellent attention to detail
• Logical thinker with good problem-solving ability
• Able to use initiative and work independently
• Quick learner, able to multitask under pressure
• Team-focused attitude
• Solid working knowledge of Excel
• Reliable and consistent work ethic

Who Might Suit This Role
This role suits someone who enjoys structured admin work, thrives in a busy office, and is confident managing their own workload. People from backgrounds in scheduling, planning, coordination, call centre admin, engineering admin, service delivery or customer service often do well here.

Why Join
• Relaxed but hardworking team environment
• Full training and cross-training provided
• Immediate start available