Administrator

Job Title: Order Processor / Administrator
Location: Norwich
Salary: £28,000 (starting)
Job Type: Full-Time, Permanent

Order Processor / Administrator

I'm currently recruiting for an Order Processor / Administrator to join a well-established and growing window and door manufacturer based in Norwich. This is a fantastic opportunity for an organized, personable administrator to join a small, friendly and experienced team.

The Role

As Order Processor / Administrator, you'll play a key role in the smooth running of the business — managing, inputting and processing customer orders, and ensuring an accurate and timely delivery every time. You'll be the link between customers, the factory and the purchasing department, making sure every order and enquiry is handled promptly and professionally.

Key Responsibilities

* Receiving and reviewing customer orders, ensuring all information is complete and accurate

* Entering orders into the company's computerized system (Business Micros Evolution) with a high level of attention to detail

* Liaising with internal departments to ensure timely order fulfilment

* Communicating with customers regarding order status, updates and any issues

* Assisting with resolving customer enquiries or concerns

* Maintaining organized records of orders, invoices and related documentation

* Providing general administrative support as required

What We're Looking For

* Previous experience in an office or administrative role is essential

* Experience within the window, door or fenestration industry is a real bonus, though not essential

* Confident and comfortable communicating over the phone

* Strong written communication skills, able to construct clear, professional emails

* Highly organized with the ability to prioritize a busy workload

* Calm under pressure with a positive, can-do attitude

Full training will be provided on all systems and processes, so if you have solid admin experience and the right attitude, this could be the perfect next step.

What's on Offer

* Starting salary of £28,000

* Additional leave

* Casual dress

* Company pension

* Employee discount

* Free on-site parking

* Health & wellbeing programme

If you're organized, personable and ready to bring great customer service to a growing business, I'd love to hear from you. Apply now or get in touch for a confidential chat about the role
Only candidates based in UK and eligible to work in UK are allowed