Administrator Life & Pensions

Administrator - Pensions & Life
Location: Office Based in Norwich
Pay: Min £25,400 + Benefits
Full Time (40 Hrs), Permanent

Are you highly organised, detail-oriented, and ready for a rewarding career supporting life and pension products? Join our clients Norwich-based team as an Administrator and play a key role in delivering vital documentation and exceptional customer service within a leading insurance environment.

In this administration role you will be responsible for issuing Annual Benefit Statements (ABS) or chargeable events certificates for life and pension customers and financial advisors, relating to their life and pension products. You will also be required to handle and resolve customer queries from internal teams accurately and effectively, ensuring the best possible customer experience.

Responsibilities

• Issue Annual Benefit Statements (ABS) and chargeable events certificates for life and pension policyholders and financial advisors, ensuring accuracy and compliance.
• Handle and resolve customer queries from internal teams promptly and professionally to maintain excellent service standards
• Maintain clear records and documentation related to product servicing and claims processes
• Support the team by collaborating on process improvements and ensuring operational efficiency.

What are we looking for?

• You will be process-driven and possess a keen eye for detail
• A good level of calculation skills is required; however, full and ongoing training will be provided.
• An excellent communicator capable of clearly and effectively presenting ideas to stakeholders.
• A passion for customer service with a commitment to deliver on you promises and going above and beyond for our customers.
• Computer literacy and willingness to learn new systems and technologies.
• Experience or familiarity with pension of life policies, as well as claims processing and servicing, would be valuable.

Why Join Us?

• Competitive salary with full-time, permanent stability
• Comprehensive benefits package including Private Medical Insurance, Critical Life Insurance and More
• Friendly, supportive team culture with opportunities to grow and develop your skills

???????Ready to make a positive impact in the insurance sector? Apply now to join our clients Norwich office as an Administrator.

Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate £1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.