Administrator (Seller Performance)

Who are OnBuy?

OnBuy are an online marketplace who are on a mission of being the best choice for every customer, everywhere.

We have recently been named one of the UK's fastest-growing tech companies in the Sunday Times 100 Tech list.

All achievements we are very proud of, but we don't let that go to our head. We are all laser focused on our mission and understand the huge joint effort ahead of us needed to succeed.

Working at OnBuy:

We are a team of driven and motivated people who thrive when working at pace. To succeed at OnBuy you need to take charge and fully own your responsibilities, rolling your sleeves up when needed to 'get it done'. Working at OnBuy you are surrounded by so much opportunity, but you must possess the ability to stay focused and prioritise ruthlessly. Most importantly, you will thrive in an ever-changing environment as we are constantly evolving.

At OnBuy, you're not just a number or another cog in a machine. We are creating something really special, and you have the opportunity to affect meaningful change and have your voice heard. We are a close team, who have the opportunity to learn and grow as OnBuy evolves.

About the Role

As our Administrator in our Risk team, you’ll play a key role in protecting OnBuy from financial, legal, and reputational risks by monitoring seller behaviour, enforcing compliance, and driving improvements in our risk strategy. You’ll work closely with the Head of Risk and other teams to ensure our sellers meet performance standards and our platform remains trustworthy.

The business will be looking to you to undertake proactive risk mitigation actions to help protect OnBuy from the current, new and emerging risks faced from our seller populations.

What You’ll Be Doing

Seller Risk Mitigation
Analyse and identify developing risks across all of OnBuy’s sellers.  Work with the Head of Risk to continually improve and develop the team’s KPIs and detective reporting.  Analyse Seller compliance with OnBuy’s Terms and Conditions of trading and associated policies, and lead investigations into anomalous behaviour. Liaise with sellers to understand and address poor performance, taking decisive action to mitigate risk when necessary.

Product Compliance & Violations
Analyse reports made to the OnBuy Product Violation team and identify emerging seller trends.  Work with the Head of Risk to continually improve and develop scalable processes to address seller non-compliance identified through both internal and external product scans.

Projects
Represent the risk team in the delivery of key projects through direct engagement with key projects and related ad-hoc tasks as and when required.

Customer Service Escalations and TrustPilot Reviews
Analyse enquiries made by the Customer Service team and TrustPilot reviews left buy buyers to identify emerging trends that may indicate a wider issue with a seller.

You’ll bring:

●        Competency in Microsoft Excel.

●        Excellent communication and analytical abilities

●        A collaborative, open, and honest approach

●        Previous experience in eCommerce.

●        Confidence in constructively challenging.

Bonus if you have:

·         Experience with querying databases.

Ready to Own It?

If you’re excited by the idea of building something meaningful and being part of a high-growth journey, we’d love to hear from you.

The salary on offer for this role is up to £27,000-£29,000 per annum, depending on experience.

We also offer the following benefits:

• we’ll offer you company equity, meaning you own a piece of this business we are all working so hard to build.

• 25 days annual leave + Bank Holidays

• 1 extra day off for your Birthday

• Employee Assistance Programme

• Perks at Work benefit platform
• Opportunities for career development and progression

Plus in return for helping us to grow, we’ll offer you company equity, meaning you own a piece of this business we are all working so hard to build.

Our Commitment

OnBuy is an equal opportunities employer. We are dedicated to creating a fair and transparent workforce, starting with a recruitment process that does not discriminate on the basis of gender, sexual orientation, marital or civil partnership status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability, or age.