Administrator Team Leader

Location: Forward Leeds, 74 Kirkgate, Leeds LS2 7DJ
Working Hours: 37 hours per week
Contract Type: Permanent
Salary: £25,877.80 - £32,090 per annum

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About the Role:

As Administration Team Leader, you will be responsible for overseeing the administration team, including reception staff, general administrators and a clinical administrator. You will support the delivery of an efficient, professional and compliant administration service across the Forward Leeds hubs.

You will manage day-to-day administration operations, support staff development and ensure systems and processes are embedded effectively within the service.

What You’ll Do:

• Take responsibility for the day-to-day running of the administration function within Forward Leeds
• Line manage a team of administrators and reception staff across the Leeds hubs
• Manage, mentor and support staff development, including supervision, induction, recruitment and performance reviews
• Coordinate and support the Area Manager with effective building management
• Oversee weekly and monthly health and safety checks
• Support appointment management, including creating and maintaining staff rotas
• Ensure the administration function operates efficiently and in line with organisational processes and CQC standards
• Maintain accurate records and support effective use of electronic management systems
• Respond to queries from internal and external stakeholders in a professional and timely manner
• Support service projects and operational priorities where required

To Succeed in This Role, You’ll Need:

• Previous experience in an administration role
• Experience of leading or supervising a team
• Strong organisational and communication skills
• Experience using Microsoft Office programmes
• Experience using electronic management information or caseload management systems
• The ability to work flexibly and manage competing priorities
• A proactive approach with a positive, can-do attitude

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date: