Administrator/Customer Advisor (12 Month Fixed Term)

Lanes Group is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department:

Sapphire Utility Solutions, a Lanes Group Company specialise in multiple divisions.

Severn Trent Water supplies clean, safe drinking water to millions of customers across the Midlands and surrounding areas. The company is committed to delivering reliable water services, reducing leakage, investing in infrastructure, and protecting the environment for future generations.

Through its Severn Trent Clean Water contract, the team play a vital role in maintaining the region's water distribution network. Responsibilities include repairing water mains and associated assets, delivering reinstatement and traffic management services, and supporting AMP8 objectives through leakage reduction, network renewal, and lead pipe replacement programmes.

Purpose of the role:

We are actively seeking a Customer Advisor/Administrator to join our friendly, dedicated team on a 12 Month Fixed-Term Contract, with the potential for the to become permanent. This newly created position will support the ongoing development of the STW Clean Water contract, working on key data migration, system integration and automation projects across the business.

This is an excellent opportunity for organised and detail-focused individuals who enjoy working with data, building relationships with internal and external stakeholders, and contributing to the development of new processes and ways of working.

• Location: Pride Park, Derby, DE24 8JH OR Vocun Yard, Stoney Gate Road, Spondon, DE21 7RX
• Hours: 40 hours per week, Monday to Friday, 7:30am to 4:00pm
• Lunch Break: 30 minutes
• Salary: from £26,500 - £28,000

Key Responsibilities:

• Extracting data from the STW system and accurately uploading it into the Sapphire BigChange system.
• Updating and maintaining records across parallel systems during a period of system integration and automation.
• Performing data entry, data validation and data quality checks to ensure information remains accurate and up to date.
• Liaising with field-based operatives to obtain missing, incomplete or incorrect information.
• Supporting customers by providing information and responding to enquiries as required.
• Working closely with IT and operational teams to support ongoing system improvement and automation initiatives.
• Maintaining accurate records and ensuring data integrity across multiple platforms.
• Identifying opportunities to improve administrative processes and efficiencies.
• Prioritising workloads effectively to meet business requirements and project deadlines.
• Supporting the wider team with general administrative activities as required

Key Requirements

Skills & Experience:

• Previous administration, data administration or data entry experience.
• Excellent attention to detail and accuracy.
• Strong organisational and time management skills.
• Experience handling large volumes of data.
• Confident user of Microsoft Office applications, including Excel.
• Strong communication skills with the ability to liaise with customers, field teams and internal stakeholders.
• Ability to manage multiple priorities and work effectively within deadlines.
• Self-motivated with the ability to work independently and as part of a team.

Desirable

• Experience supporting system migrations, integrations or data cleansing projects.

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.