Administrator/Scheduler

Role: Administrator / Scheduler

Location: Parsons Green, London
Contract Type: Permanent
Hours: Full Time
Working Pattern: Fully Office-Based
Salary: Up to £35,000 per annum (dependent on experience)
Benefits: 21 days annual leave + bank holidays, pension scheme, professional development opportunities

Are you an organised and customer-focused professional with experience in scheduling, coordination, or administration? Our client, a growing electrical services business, is seeking an experienced Administrator / Scheduler to join their supportive team. This is an excellent opportunity to play a key role in customer service, resource planning, and the day-to-day coordination of engineering services.

Key Responsibilities:

Act as the first point of contact for customers, handling enquiries via telephone, email, WhatsApp, and other communication channels in a professional and timely manner.
Log, assess, and process customer enquiries, gathering all relevant information to ensure works are scheduled efficiently and accurately.
Coordinate and schedule works for a team of field-based engineers, ensuring diaries are effectively managed and workloads are optimised.
Monitor engineer availability and allocate jobs proactively to maximise productivity and minimise downtime.
Maintain and update scheduling and job management systems with accurate customer, appointment, and job information.
Liaise with customers to arrange appointments, confirm attendance times, and communicate any schedule changes or delays.
Prioritise reactive, emergency, and planned maintenance works to ensure customer expectations and service levels are met.
Work closely with engineers to monitor job progress, reschedule appointments where necessary, and respond effectively to changing priorities.
Maintain accurate records of customer interactions, job requests, and completed works.
Prepare and issue invoices and supporting documentation, ensuring accuracy and timely distribution.
Follow up on quotations, outstanding enquiries, and customer requests to support business growth and customer satisfaction.
Monitor shared inboxes and communication channels, ensuring all enquiries receive a prompt response.
Provide general administrative support, including document management, filing, and record keeping.
Build and maintain strong customer relationships through professional and responsive service.Key Requirements:

Previous experience in a Scheduling, Planning, Coordination, or Administrative role.
Experience scheduling engineers, contractors, or field-based employees.
Previous experience within the electrical, construction, engineering, maintenance, or facilities management sectors is desirable.
Strong organisational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Excellent written and verbal communication skills.
Experience liaising with customers, suppliers, engineers, and internal stakeholders.
Proficiency in Microsoft Office applications, particularly Outlook, Excel, and Word.
Experience using scheduling, workforce planning, or job management systems.
Strong attention to detail and ability to maintain accurate records.
Ability to remain calm under pressure and adapt to changing priorities.
Professional and confident telephone manner.
A commitment to delivering outstanding customer service.This is an exciting opportunity to join a growing and successful business where you can make a real impact within a busy operational team. If you have strong scheduling and administrative experience and enjoy working in a customer-focused environment, we'd love to hear from you.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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Only candidates based in UK and eligible to work in UK are allowed